Guest Services Agent

Responsibilities:
• Upon check in, registers guest and assigns rooms. Accommodates special requests whenever possible. If needed, assists guests in completing the registration cards. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Verifies the guest’s method of payment and follows established credit-checking procedures. Escorts guest to the room.
• Upon check out, processes the guest check out procedures, receives payment from guests, settles the guest account and gives him/her a copy of the invoice.
• Coordinates room status updates with Reception Supervisor by notifying them of all group check-outs, late check-outs, early check-ins and special requests.
• Keeps himself/herself informed of product and service knowledge as well as the hotel daily and meeting activities.
• Possesses a working knowledge of the room reservation procedures according to the Rove standards, takes reservations and cancellations if required.
• Maintains the neatness of his/her working area
• Selling the rooms to walk-in guests in a courteous and professional manner.