IT Support Engineer

Responsibilities:
• Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
• Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure, in accordance to Amazon standards.
• The creation, review, revision and execution of change management requests and project plans as required.
• Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health & Safety guidelines as required.
• Represent the IT department in site meetings / conference calls and be the point of contact / escalation for the business and other support functions.
• Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.