Duty Manager

Responsibilities:
• To carry out late afternoon duty and relieve the Night Manager’s shifts and duties as required.
• Assists the Front Office team with handling the e-mail accounts and actions guest’s requests.
• To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach.
• Is dedicated to assist in training of the Front Office team to deliver excellence in all areas.
• Is point of contact to handle customer complaints and feedback according to Jumeirah standards.
• Is coordinating groups: checks the room blockings in advance, arranges special check-in desk if applicable, is the contact person during the visit.