EBC Manager

Responsibilities:
• Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property.
• Conducts targeted account research to determine potential.
• Develops and manages relationships with key stakeholders, both internal and external.
• Executes and supports the company’s customer service standards.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Understands competitors’ strengths and weaknesses, and knows how to sell against them.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and
• equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Interacts with guests to obtain feedback on product quality and service levels.
• Solicits and qualifies existing and new accounts whose business opportunities meet company criteria.
• Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Solicits and qualifies existing and new accounts whose business opportunities meet company criteria.
• Identifies, qualifies and solicits new group business to achieve personal revenue goals, while maintaining brand integrity.
• Conducts targeted account research to determine potential.