Call Center Agent

Responsibilities:
• Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Notify Loss Prevention/Security of any guest reports of theft.Responsibilities:
• Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Notify Loss Prevention/Security of any guest reports of theft.