LoS Champion

Responsibilities:

Digital Community Pool:
• Facilitate the Digital Community Pool processes, including coordinating with different Business Unit to ensure availability and on-boarding of resources
• Ensure the build up of on ongoing and prioritized backlog of initiatives with digital potential
• Activate Digital opportunities by matching opportunities to resources
• Assess and report on challenges faced, provide technical support and guidance as required to avoid shortfalls in outcomes and results
• Identify and report back on success stories
• Capture and report back on engagement benefits (Time saved, Cost saved & revenue generated)
• Support the line of service digital community in achieving digital related KPIs

Adoption Initiatives:
• Facilitate the Knowledge Management process of the line of service (Identifying digital assets, sharing assets...)
• Plan and hold adoption bootcamps to provide employees with hands on experience on specific digital tools
• Organize, as needed, ad-hoc digital training sessions leverage existing material and resources

Reporting:
• Utilization reporting of the digital community by actively providing a view availability
• Ensure regular updates to the digital community's skills & proficiency levels
• Proactively review Ipower to ensure engagements data is captured correctly for DAs and DBs
• Support the TT Partner Lead & Deputy by providing updates, information and data on DA resourcing