Analytics and insights

Responsibilities:

• Develop effective business intelligence strategies and analytics solutions.
• Oversee analytics projects to extract, manage, and analyze customer data from multiple applications, ensuring that deadlines are met.
• Apply statistics and data modeling to gain actionable business insights and boost customer productivity and revenue.
• Enforce company policies and procedures to ensure quality and prevent discrepancies.
• Communicate and track key performance metrics across departments.
• Identify business opportunities and ensure customer satisfaction.
• Manage cross-functional teams, review their performance, and manage schedules.
• Generate reports of findings and present these to senior management.
• Keep abreast of industry best practices and policies.