drjobs Service Operations Consultant العربية

Service Operations Consultant

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1 Vacancy
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Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:
• Be an expert in process improvement methodologies to improve dealer profitability, efficiency and operational excellence.
• Liaise among dealers, customers and other Caterpillar personnel
• Perform complex analysis work; identify and resolve strategic problems.
• Lead or support assigned service improvement projects, particularly, but not only, in the area of technology for service (systems, apps, ...)
• Counsel dealers to best leverage technologies in the service space & help coordinate communication & awareness within the region.
• Demonstrate skill in negotiation, build consensus and achieve compromise.
• Assist dealers in business planning; counsel dealers and recommend changes to facilities, tooling, systems and effectiveness.
• Advise on existing and potential customer service issues and improvement measures; analyze and report on commercial impact of product problems.
• Assist with process evaluation and dealer participation in Caterpillar improvement programs.
• Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy.
• Apply knowledge of products, technology, industry, and product support, to support Caterpillar, dealer and customer expectations and needs and contribute to strategic planning

Employment Type

Full Time

Department / Functional Area

MEP (Mechanical Electrical Plumbing)

Key Skills

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