Technical Account Manager

Responsibilities

- Lead the implementation journey, provide technical guidance, and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development; lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders (e.g., C-Suite, IT team leads) to understand a customer’s business and develop strategic roadmaps; partner with Sales to lead quarterly business reviews and executive sessions.
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success; work with customers and Support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners.