Front Office Supervisor

Responsibilities:

• Organizes the customer welcome and care provided by his/her team
• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, headcount planning, etc)
• Ensures the safety of people and property in the hotel