Monitoring service performance against targets and deliverables for all contracts.
Ensure delivery of monthly reports to VTS clients on the service delivery and SLA commitments.
Conduct business review and planning sessions with VTS clients.
Produce and review key performance indicators (KPI) of cyber security performance and distribute metrics to drive transformation or cyber hygiene improvements for VTS clients.
Maintain awareness of the changing security landscape within VTS clients.
Propose, plan, and oversee execution of service improvement initiatives for VTS clients.
Identification of new opportunities within VTS client accounts, collaborate on VTS opportunity development.
Mentor security engineers and analysts to create an environment which fosters learning and development through hands on delivery of outcomes for Vector and other VTS clients
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