7

Kpo Jobs Abu Dhabi

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7 Kpo Jobs Abu Dhabi


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Customer Service Advisor Premium

Confidential - Abu Dhabi - UAE
1 - 3 years
Not Disclosed
UAE / 1 - 3 / Do not disclose

JOB Descriptions: - accept individual consumer complaints regarding telecommunication services - Maintain Consumer Registry Database and data entry with accuracy - Identify, resolve and consult of consumer complaints as well as contracts and other legal or operational issues - Prepare Internal reports and statistics regarding consumer complaints - Monitoring of Licensees' compliance - Assisting on the development of consumer-related regulatory framework then providing input and accumulating relevant Information Qualifications: - Degree in Business Administration, Economics, or related discipline - atleast 1 - 3 years of relevant experience in telcom sector as legal advisor - requires good interpersonal and communication skills (written and oral). - Knowledge of Arabic and English Language - Ability to handle consumer complaints and follow them up effectively - Ability to handle different projects simultaneously at the same time - Detail-oriented and ability to analyse Less

JOB Descriptions: - accept individual consumer complaints regarding telecommunication services - Maintain Consumer Registry Database and data entry with accuracy - Identify, resolve and consult of consumer complaints as well as contracts and other legal or operational issues - Prepare Internal reports and statistics regarding consumer complaints - More..

Customer Service Advisor

Careerplus - Abu Dhabi - UAE
5+ years
Not Disclosed
UAE / 5+ / -

▪ Maintain Consumer Registry Database by ensuring accurate data entry ▪ Identify, resolve, and consult on a wide range of consumer complaints, contract and other legal or operational issues. ▪ Prepare, on periodic basis, internal reports and statistics regarding consumer complaints ▪ Monitor Licensees’ compliance by conducting test calls or by acting as a mystery shopper and by finally reporting the investigation outcome as well as any necessary information to the Manager Consumer Affairs and to the rest of the Consumer Affairs team. ▪ Assist on the development of consumer-related regulatory framework by providing input and accumulating relevant information. ▪ Propose any suggestion that may facilitate the managements internal procedures for handling consumer complaints (i.e. consumer letters, etc.) Requirements Requires at least a degree in business administration, economics, or related discipline. Require good interpersonal and communication skills (both written and oral). Knowledge of Arabic and English is essential Required skills - - Ability to handle consumer complaints and follow them up effectively - Ability to handle different projects simultaneously at the same time - Detail-oriented and ability to analyze - Ability to work independently and in teams Work Experience- requires minimum 5 years of relevant experience in the telecom sector or as legal advisor Requires at least a degree in business administration, economics, or related discipline. Require good interpersonal and communication skills (both written and oral). Knowledge of Arabic and English is essential Required skills - - Ability to handle consumer complaints and follow them up effectively - Ability to handle different projects simultaneously at the same time - Detail-oriented and ability to analyze - Ability to work independently and in teams Work Experience- requires minimum 5 years of relevant experience in the telecom sector or as legal advisor Less

▪ Maintain Consumer Registry Database by ensuring accurate data entry ▪ Identify, resolve, and consult on a wide range of consumer complaints, contract and other legal or operational issues. ▪ Prepare, on periodic basis, internal reports and statistics regarding consumer complaints ▪ Monitor Li More..

Executive Assistant

Greggs Group - Abu Dhabi - UAE
Not Specified
Not Disclosed
UAE / Not Specified / -

Manage Calendar of the CEO. Manage travel arrangements for the CEO by visiting online travel portals and taking quotations from different travel agents. Experienced in handling Business visa applications for various countries. Experienced in booking hotels/cars through online portals within UAE and internationally. Experienced in answering phone calls, email follows up, taking minutes of corporate meetings, drafting email responses, on behalf of the CEO. Arrange corporate events, organizing conferences, seminars, and presentations in Dubai and internationally. Key Responsibilities Executive Assistant will be responsible for managing the calendar of the CEO including travel and meeting arrangements, scheduling appointments & arranging corporate events. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. Requirements Bachelor’s degree from an accredited university. 8+ years of hands-on Executive Assistant support experience is ESSENTIAL. Excellent verbal and written communication skills in ENGLISH (50 words per minute) Advance in MS Office tools. Ability to prioritize projects and timely completion of assignments. Excellent problem-solving skills without assistance. Detail-oriented with excellent research skills. Ability to handle a fast pace environment. Team player, flexible, adaptable to various cultures, and ability to work with long hours. Less

Manage Calendar of the CEO. Manage travel arrangements for the CEO by visiting online travel portals and taking quotations from different travel agents. Experienced in handling Business visa applications for various countries. Experienced in booking hotels/cars through online portals within UAE and internationally. Experie More..

Customer Service Administrator

Greggs Group - Abu Dhabi - UAE
Not Specified
Not Disclosed
UAE / Not Specified / -

Synopsis Manage and own the MICE events, STPC and Stopover proposition for the company. Plan, coordinate, control and develop the day to day management, resourcing and operations to guarantee consistent high-quality Guest booking and fulfillment experience. Work with the team to deliver the most effective and efficient solutions to manage the process. Lead, manage and motivate product suppliers to deliver a remarkable guest experience in the most cost-effective way. Accountabilities Own and manage the MICE events, STPC and Stopover process and budget. Managing booking queries from trade and direct customers. Liaising with global sales, agents and operational stakeholders. Manage global coordination and operations of requests for FIT/groups. Negotiate and Manage 3rd party supplier agreements for all services for STPC & Stopover offering .Ensure all finance processes are followed for MICE events, STPC & Stopover. Assist with booking flights when required for groups/ events. Customize Group proposals for clients keeping in mind budget of the guests . Ensure smooth delivery of all services for groups and events. Manage and coordinate relevant internal group requests with stakeholders. Working closely with Manager on ADHOC projects. Ensure smooth delivery of all services for assigned groups and events. Working closely with Manager on ADHOC projects (Ex: F1, Olympics, FIFA, other Global events) Requirements Education & Experience Bachelors Degree. 3+ years of experience in Customer Service. Knowledge of IT systems (Ex. Sabre/ Amadeus). Good Communication skills - written and verbal. Knowledge of Project Management/ Event Management/ Group handling/ Accommodation booking/ Sporting Business is a benefit. Contract negotiation skills. Keen to learn Flexible working hours during operational periods About Etihad Airways Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board. Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation. COVID-19 UPDATE: The health and safety of our communities—including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy. Less

Synopsis Manage and own the MICE events, STPC and Stopover proposition for the company. Plan, coordinate, control and develop the day to day management, resourcing and operations to guarantee consistent high-quality Guest booking and fulfillment experience. Work with the team to deliver the most effective and efficient solutions to manage the pr More..

Customer Care Representative

Greggs Group - Abu Dhabi - UAE
Not Specified
Not Disclosed
UAE / Not Specified / -

To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel. Essential Roles and Responsibilities Operational Roles and Responsibilities Be part of the Telemarketing activities during campaigns. Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor Call customers to get follow feedback on their visits to ATM. Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction Support the reception in managing the courtesy vehicles. Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image Requirements Job Requirements Education/Certification and Continued Education High school Certificate Years of Experience 1- 2 years’ Relevant Experience Knowledge and Skills Customer Service skills / Certification is an advantage Exposure to Multicultural environment Well Groomed with pleasant personality Excellent Communication skills Less

To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel. Essential Roles and Responsibilities Operational Roles and Responsibilities Be part of the Telemarketing act More..

Secretary

Greggs Group - Abu Dhabi - UAE
Not Specified
Not Disclosed
UAE / Not Specified / -

Key Responsibilities: Arrange, coordinate, and schedule meetings; prepare meeting documents Respond to calls, emails, and routine letters; direct inquiries to the appropriate person. Coordinate conferences; complete conference registrations for company employees. Maintain content management system. Complete travel forms and make travel arrangements for office personnel. Maintain budget and purchase supplies for the office; track inventory of office supplies. Proofread and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed. Write and distribute routine correspondence and reports. Compile data and prepare report. Mail letters, newsletters, promotional materials, and other items as directed. Maintain updated contact information for company employees, suppliers, and customers; keep such information confidential. Develop and maintain a filing system for paper and electronic copies of documents. Read secretarial publications and attend workshops to improve skills over time. Requirements Bachelor degree holder. Two to four years experience as a Secretary. Professional demeanor and attitude. Familiarity with office organization techniques Trustworthy, able to respect confidentiality. Capable of multitasking; strong time management. Less

Key Responsibilities: Arrange, coordinate, and schedule meetings; prepare meeting documents Respond to calls, emails, and routine letters; direct inquiries to the appropriate person. Coordinate conferences; complete conference registrations for company employees. Maintain content management system. Complete travel forms a More..

Assistant

Greggs Group - Abu Dhabi - UAE
Not Specified
Not Disclosed
UAE / Not Specified / -

Stakeholder Management within the Organization Deep Diving into issues and resolving them Invoice and payment processing Preparation of cheque / TT / online payment document Strong knowledge of UAE VAT law Review of Reports and preparation of MIS Identifying process gaps and suggesting improvements Perform month end related activities – open PO, open prepayments, accrued liability. Conducting UATs for all System Improvements / Implementations Qualifications Requirements na Primary Location:United Arab Emirates Job:Finance na Primary Location: United Arab Emirates Job: Finance Less

Stakeholder Management within the Organization Deep Diving into issues and resolving them Invoice and payment processing Preparation of cheque / TT / online payment document Strong knowledge of UAE VAT law Review of Reports and preparation of MIS Identifying process gaps and suggesting improvements Perform month end related activities – o More..

Customer Care Professional

3 - 4 years
Not Disclosed
UAE / 3 - 4 / Do not disclose

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Less

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applica More..

Archives Clerk

3 - 4 years
Not Disclosed
UAE / 3 - 4 / Do not disclose

Archive clerks understand how the archive is organized. They prepare the archive records and computer databases that include descriptions of the material in the archive. They can also show researchers where to find the information they need. For example, if the archive uses the Library of Congress’ reference system, the clerk can explain it to the researcher. The clerk can also take the researcher to the section where the materials are stored. Less

Archive clerks understand how the archive is organized. They prepare the archive records and computer databases that include descriptions of the material in the archive. They can also show researchers where to find the information they need. For example, if the archive uses the Library of Congress’ reference system, the clerk can explain More..

Data Entry Clerk

Duncan & Ross - Abu Dhabi - UAE
2 - 3 years
Not Disclosed
UAE / 2 - 3 / Do not disclose

Collecting information from customers and clients Entering data into the central database Cataloguing the data with appropriate tags for ease of reference Transferring physical records into a digital filing system Retrieving data as requested Maintaining and updating the database system as necessary Generating periodic reports Evaluating and approving Purchase Orders (PO)s Indexing and filing invoices Less

Collecting information from customers and clients Entering data into the central database Cataloguing the data with appropriate tags for ease of reference Transferring physical records into a digital filing system Retrieving data as requested Maintaining and updating the database system as necessary Generating periodic reports Evaluating a More..

Customer Service Manager

2 - 3 years
Not Disclosed
UAE / 2 - 3 / Do not disclose

Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Maintain accurate records and document all customer service activities and discussions. Maintains customer satisfaction by providing problems-solving resources. Answers customers' questions. Less

Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Mai More..

Data Entry Operator

Farnek Services Llc - Abu Dhabi - UAE
2 - 3 years
Not Disclosed
UAE / 2 - 3 / Do not disclose

Prepares, compiles, and sorts documents for data entry. Verifies and logs receipt of data. Transcribes source data into the required electronic format. Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners. Performs high-volume data entry using word processing, spreadsheet, database, or other computer software. Verifies integrity of data by comparing it to source documents. Reviews data for errors, missing pages, or missing information and resolves any discrepancies. Less

Prepares, compiles, and sorts documents for data entry. Verifies and logs receipt of data. Transcribes source data into the required electronic format. Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners. Performs high-volume data entry using word processing, spreadsheet, database, More..

Reservation Agent

Farnek Services Llc - Abu Dhabi - UAE
2 - 3 years
Not Disclosed
UAE / 2 - 3 / Do not disclose

The main duty of a Reservation Agent is to assist customers with planning and booking reservations. They then process payments and send the details and confirmation to the guest. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Reservation Agents must be very knowledgeable on the services they are selling or promoting. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. Less

The main duty of a Reservation Agent is to assist customers with planning and booking reservations. They then process payments and send the details and confirmation to the guest. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Reservation Agents must be very knowledgeable on the services the More..

Customer Service Manager

Masafi Llc - Abu Dhabi - UAE
3 - 4 years
Not Disclosed
UAE / 3 - 4 / Do not disclose

Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Maintain accurate records and document all customer service activities and discussions. Less

Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Mai More..

Front Desk Receptionist

2 - 3 years
Not Disclosed
UAE / 2 - 3 / Do not disclose

* Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them * Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested * Manage the building log of who is entering and exiting the building * Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup Less

* Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them * Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as req More..

Helpdesk Officer

Gardinia Contracting Llc - Abu Dhabi - UAE
4 - 0 years
Not Disclosed
UAE / 4 - 0 / Do not disclose

Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software. Less

Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding o More..

Receptionist

Hills & Fort Construction Llc - Abu Dhabi - UAE
3 - 4 years
Not Disclosed
UAE / 3 - 4 / Do not disclose

Answer and direct phone calls in a polite and friendly manner Welcome visitors in a warm and friendly manner, and answer any questions visitors have Maintain reception area and all common areas in a clean and tidy manner at all times Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer Keep detailed and accurate records of visitor requests and of calls received Receive deliveries; sort and distribute incoming mail Take inventory of supplies and restock as needed Maintain the general office filing system Less

Answer and direct phone calls in a polite and friendly manner Welcome visitors in a warm and friendly manner, and answer any questions visitors have Maintain reception area and all common areas in a clean and tidy manner at all times Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer More..

Telephone Associates

Al Raha Beach Hotel - Abu Dhabi - UAE
2 - 3 years
Not Disclosed
UAE / 2 - 3 / Do not disclose

The phone sales associate role also involves applying probing questions to effectively identify customers’ needs. He/she has the training to identify possible objections customers might have against purchasing company products and close more sales; he/she is expected to achieve set daily, weekly, and monthly sales goals. The phone sales representative’s work does not involve going door-to-door to reach prospective customers, but use the telephone. Less

The phone sales associate role also involves applying probing questions to effectively identify customers’ needs. He/she has the training to identify possible objections customers might have against purchasing company products and close more sales; he/she is expected to achieve set daily, weekly, and monthly sales goals. The phone sales r More..

Customer Service Officer

Leaders Fort Contracting Llc - Abu Dhabi - UAE
2 - 3 years
Not Disclosed
UAE / 2 - 3 / Do not disclose

Manage appointments, enquiries or complaints from customers or clients. Accurately and efficiently address any issues or disputes with customers. Complete administrative duties such as data entry, order processing and follow up calls. Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Less

Manage appointments, enquiries or complaints from customers or clients. Accurately and efficiently address any issues or disputes with customers. Complete administrative duties such as data entry, order processing and follow up calls. Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling More..

Regional Sales Director - Arabic Speaking (oil An...

Black Pearl Consult - Abu Dhabi - UAE
Not Specified
Not Disclosed
UAE / Not Specified / Negotiable

xciting role has come up for an international Oil and Gas company in the UAE. Our client is currently looking for a Regional Sales Director (Arabic Speaker) to be based in the UAE. In this role, you will responsible for covering all sales and business development activities within Middle East and North Africa region with Other responsibilities will include but not limited to: . Collaborating with senior executives to establish and execute a sales goal for the region . Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals . Forecasting annual, quarterly and monthly sales goals . Assisting sales personnel in their techniques . Developing specific plans to ensure growth both long and short-term . Educating sales team with presentations of strategies, seminars and regular meetings . Reviewing regional expenses and recommending improvements Requirements To be considered for this role, the candidate should meet the following criteria: A degree holder, ideally in oil and gas engineering field Should have worked in oil and gas field for at least a minimum of 12 years Should have been in a regional or senior sales management role for a minimum of 5 years Extensive experience in oil and gas market within GCC/MENA with strong network of senior leaders with large oil and gas firms Fluency in Arabic and English is a must To be considered for this role, the candidate should meet the following criteria: A degree holder, ideally in oil and gas engineering field Should have worked in oil and gas field for at least a minimum of 12 years Should have been in a regional or senior sales management role for a minimum of 5 years Extensive experience in oil and gas market within GCC/MENA with strong network of senior leaders with large oil and gas firms Fluency in Arabic and English is a must Less

xciting role has come up for an international Oil and Gas company in the UAE. Our client is currently looking for a Regional Sales Director (Arabic Speaker) to be based in the UAE. In this role, you will responsible for covering all sales and business development activities within Middle East and North Africa region with Other responsibilities w More..