Sutherland

Overview:Connect is one of the premier and fastest selling products at Sutherland Global providing full Omni-Channel Contact Center as a Service solution for our clients. We are seeking a Product Delivery Manager specializing in Contact Center Technology to lead the successful impleme

Overview:Connect is one of the premier and fastest selling products at Sutherland Global providing full Omni-Channel Contact Center as a Service solution for our clients. We are seeking a Product Delivery Manager specializing in Contact Center Technology to lead the successful impleme

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectationsImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data repor

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectationsImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data repor

Role Overview:This unified role blends inbound sales with customer support aiming to boost revenue elevate customer experience and build usage and outcomes for the customer. It delivers exceptional interactions by leveraging Adobes Creative Cloud Document Cloud and related solutions.C

Role Overview:This unified role blends inbound sales with customer support aiming to boost revenue elevate customer experience and build usage and outcomes for the customer. It delivers exceptional interactions by leveraging Adobes Creative Cloud Document Cloud and related solutions.C

We are seeking an Agentic AI Developer to build intelligent autonomous AI systems that can reason retrieve knowledge and act across multiple tools and data sources. The role focuses on developing multi-agent pipelines RAG systems and real-time AI-driven applications.ResponsibilitiesDe

We are seeking an Agentic AI Developer to build intelligent autonomous AI systems that can reason retrieve knowledge and act across multiple tools and data sources. The role focuses on developing multi-agent pipelines RAG systems and real-time AI-driven applications.ResponsibilitiesDe

Were looking for a detail-oriented and analytical Lead-Real Time Analyst to join our dynamic operations team in Taguig this pivotal role youll be the expert voice on the floor driving real-time performance excellence and ensuring our team consistently meets contractual KPIs. Youll co

Were looking for a detail-oriented and analytical Lead-Real Time Analyst to join our dynamic operations team in Taguig this pivotal role youll be the expert voice on the floor driving real-time performance excellence and ensuring our team consistently meets contractual KPIs. Youll co

Position SummaryWe are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development maintenance and Level 3 support of enterprise applications that power our conta

Position SummaryWe are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development maintenance and Level 3 support of enterprise applications that power our conta

Sutherland is currently looking to add a Senior Network Engineer to their team in Bulgaria! This position requires the fundamental understanding of Switching Routing and the TCP/IP Stack to include:Analyzing monitoring troubleshooting repairing and upgrading of network devices firewal

Sutherland is currently looking to add a Senior Network Engineer to their team in Bulgaria! This position requires the fundamental understanding of Switching Routing and the TCP/IP Stack to include:Analyzing monitoring troubleshooting repairing and upgrading of network devices firewal

Respond to customer inquiries via chat and E-MailAccurately document all customer interactions and case details in the CRM systemFollow communication procedures guidelines and policies.Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is ke

Respond to customer inquiries via chat and E-MailAccurately document all customer interactions and case details in the CRM systemFollow communication procedures guidelines and policies.Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is ke

Job DescriptionSr. Associates in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval leve

Job DescriptionSr. Associates in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval leve

Responsible for the design implementation and support of Sutherland CISCO UCCE and CUCM platforms.  Current platforms include Cisco ICM CUBE CISCO Call Studio CVP Omni-Channel solutions such as  Cisco Routing Inbound Voice Cisco Email Cisco Chat Cisco Social Media CISCO SMS Speech An

Responsible for the design implementation and support of Sutherland CISCO UCCE and CUCM platforms.  Current platforms include Cisco ICM CUBE CISCO Call Studio CVP Omni-Channel solutions such as  Cisco Routing Inbound Voice Cisco Email Cisco Chat Cisco Social Media CISCO SMS Speech An

We are seeking an experienced HR & Customer Operations Leader to lead end-to-end HR payroll and order management operations across multiple European regions. This leadership role is responsible for driving operational excellence ensuring regulatory compliance (European labor laws & GD

We are seeking an experienced HR & Customer Operations Leader to lead end-to-end HR payroll and order management operations across multiple European regions. This leadership role is responsible for driving operational excellence ensuring regulatory compliance (European labor laws & GD

We are seeking a highly motivated Quality Assurance Specialist to join our this role you will be responsible for enhancing our customer experience initiatives analyzing customer feedback and implementing strategies to improve overall customer satisfaction.Your main tasks:Monitor tran

We are seeking a highly motivated Quality Assurance Specialist to join our this role you will be responsible for enhancing our customer experience initiatives analyzing customer feedback and implementing strategies to improve overall customer satisfaction.Your main tasks:Monitor tran

The Unemployment Claims Manager is responsible for overseeing the end-to-end management of unemployment insurance claims across multiple U.S. states. This role ensures compliance with federal and state unemployment laws manages claims processing operations and leads a team responsible

The Unemployment Claims Manager is responsible for overseeing the end-to-end management of unemployment insurance claims across multiple U.S. states. This role ensures compliance with federal and state unemployment laws manages claims processing operations and leads a team responsible

Sutherland is looking to add a talented forward-thinking Recruiter to support leadership and supportlevel hiring across our Egypt sites. If you enjoy finding exceptional managementlevel talent and are searching for a place where innovation and people matter wed be excited to hear from

Sutherland is looking to add a talented forward-thinking Recruiter to support leadership and supportlevel hiring across our Egypt sites. If you enjoy finding exceptional managementlevel talent and are searching for a place where innovation and people matter wed be excited to hear from

Sutherland is looking for aPlatform C# Software Developerexperienced with C# Programming and ideally Scripting Microservices deployment and Kubernetesmanagement. The candidate will play an important role in the ongoing implementation ofour Kubernetes platform deployed on customer prem

Sutherland is looking for aPlatform C# Software Developerexperienced with C# Programming and ideally Scripting Microservices deployment and Kubernetesmanagement. The candidate will play an important role in the ongoing implementation ofour Kubernetes platform deployed on customer prem

We are seeking an experienced AI and Data Science Engineer with a solid foundation in Java programming and SQL-based data management. The ideal candidate will design develop and deploy scalable AI-driven applications and data pipelines integrating predictive analytics into enterprise

We are seeking an experienced AI and Data Science Engineer with a solid foundation in Java programming and SQL-based data management. The ideal candidate will design develop and deploy scalable AI-driven applications and data pipelines integrating predictive analytics into enterprise

Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data re

Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data re

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Cons

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Cons

 This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfa

 This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfa

Sutherland is seeking an attentive and goal-oriented professional to join us as a Technical Project Manager for client launches.  We are a group of driven and hard-working individuals.  If you are looking to build a fulfilling career and are confident you have strong infrastructure pr

Sutherland is seeking an attentive and goal-oriented professional to join us as a Technical Project Manager for client launches.  We are a group of driven and hard-working individuals.  If you are looking to build a fulfilling career and are confident you have strong infrastructure pr