Sutherland

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

We are seeking an experienced Learning & Development /Talent Management Lead to be based on-site at our client location in Chesapeake Virginia. This position will serve as the primary liaison between HR Shared Services Talent & Culture COE and US leadership teams. MUST have experience

We are seeking an experienced Learning & Development /Talent Management Lead to be based on-site at our client location in Chesapeake Virginia. This position will serve as the primary liaison between HR Shared Services Talent & Culture COE and US leadership teams. MUST have experience

The Payroll Tax Analyst is responsible for managing payroll tax activities including compliance filings reconciliations and issue resolution across multi-state payroll operations. This role acts as a bridge between associate and managerial levels ensuring accuracy compliance and proce

The Payroll Tax Analyst is responsible for managing payroll tax activities including compliance filings reconciliations and issue resolution across multi-state payroll operations. This role acts as a bridge between associate and managerial levels ensuring accuracy compliance and proce

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

In this position you will use your strong interpersonal and problem-solving abilities to respond to incoming calls texts and emails; answer questions; build rapport; and resolve issues in a timely manner.  What we offer:Hourly rate and paid trainingMedical dental and vision benefits p

In this position you will use your strong interpersonal and problem-solving abilities to respond to incoming calls texts and emails; answer questions; build rapport; and resolve issues in a timely manner.  What we offer:Hourly rate and paid trainingMedical dental and vision benefits p

Associates in this position will :Provide the review of invoices/disbursements and determines if payment can be granted to parents/providers for the associated programs. This position will provide support for the programs to ensure that requests are processed in a timely matter. Essen

Associates in this position will :Provide the review of invoices/disbursements and determines if payment can be granted to parents/providers for the associated programs. This position will provide support for the programs to ensure that requests are processed in a timely matter. Essen

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.

Sutherland is now hiring individuals who are passionate to start/ build their career in the BPO Industry. Job Title: Sr AssociateRole & Responsibilities:1. Reviewing and analyzing claim form 1500 to ensure accurate billing information2. Utilizing coding tools like CCI and McKesson to

Sutherland is now hiring individuals who are passionate to start/ build their career in the BPO Industry. Job Title: Sr AssociateRole & Responsibilities:1. Reviewing and analyzing claim form 1500 to ensure accurate billing information2. Utilizing coding tools like CCI and McKesson to

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

Sutherland is seeking a talented onsite IT Help Desk Specialist to join our growing team in Cairo! If you have the skills and experience needed to succeed in this role we want to hear from you! As an IT Help Desk Specialist youll be responsible for the following:Technical Support:Prov

Sutherland is seeking a talented onsite IT Help Desk Specialist to join our growing team in Cairo! If you have the skills and experience needed to succeed in this role we want to hear from you! As an IT Help Desk Specialist youll be responsible for the following:Technical Support:Prov

Technical Expertise & Guidance: Provide deep technical expertise in backend development code reviews and architectural discussions ensuring best practices are followed.System Development & Implementation: Design develop test and deploy backend software solutions using and Java adheri

Technical Expertise & Guidance: Provide deep technical expertise in backend development code reviews and architectural discussions ensuring best practices are followed.System Development & Implementation: Design develop test and deploy backend software solutions using and Java adheri

This is a full-time on-site role for a Customer Service Agent located in New Cairo. The Customer Service Agent will manage daily interactions with customers addressing inquiries resolving concerns and ensuring customer satisfaction. Responsibilities include managing customer accounts

This is a full-time on-site role for a Customer Service Agent located in New Cairo. The Customer Service Agent will manage daily interactions with customers addressing inquiries resolving concerns and ensuring customer satisfaction. Responsibilities include managing customer accounts

Sutherland is seeking a Sr. Associate Manager Analyst Relations. This position will lead day-to-day engagement with the analyst community across the Americas translating influencer strategy into disciplined execution. This role is accountable for managing analyst interactions that str

Sutherland is seeking a Sr. Associate Manager Analyst Relations. This position will lead day-to-day engagement with the analyst community across the Americas translating influencer strategy into disciplined execution. This role is accountable for managing analyst interactions that str

 Build good working relationships and establish rapport with customers to gain trust and understandingComplete all business functions within turnaround objectives at a high level of accuracyComplete special projects/other administrative duties as requestedConvey actions taken on insur

 Build good working relationships and establish rapport with customers to gain trust and understandingComplete all business functions within turnaround objectives at a high level of accuracyComplete special projects/other administrative duties as requestedConvey actions taken on insur

Greetings from Sutherland for Freshers and Experienced Folks!!!We are hiring candidates for International Voice Process.Job Criteria:1) Excellent verbal communication skills.2) Minimum 1 Year of experience in an International BPO.3) Freshers with Excellent communication skills.4) Shou

Greetings from Sutherland for Freshers and Experienced Folks!!!We are hiring candidates for International Voice Process.Job Criteria:1) Excellent verbal communication skills.2) Minimum 1 Year of experience in an International BPO.3) Freshers with Excellent communication skills.4) Shou

Act as a front-line interface with US customersRole involves responding to customers over the phone and resolving their inquiries.Work remote from anywhere inside Egypt after 6 MonthsMaintaining the customer experience and providing the best image to the company.Provide excellent cust

Act as a front-line interface with US customersRole involves responding to customers over the phone and resolving their inquiries.Work remote from anywhere inside Egypt after 6 MonthsMaintaining the customer experience and providing the best image to the company.Provide excellent cust

 About the Role:Were looking for friendly confident and customer-focused people to join our team as Customer Service this role youll be helping customers solving problems and making sure every interaction ends on a positive note.What youll be doing:Answering customer questions and pr

 About the Role:Were looking for friendly confident and customer-focused people to join our team as Customer Service this role youll be helping customers solving problems and making sure every interaction ends on a positive note.What youll be doing:Answering customer questions and pr

Answering customer questions and providing supportResolving issues in a calm professional and friendly wayCommunicating clearly and confidently over the phoneMaking customers feel heard valued and supportedWorking closely with your team to deliver great serviceQualifications : Fresh

Answering customer questions and providing supportResolving issues in a calm professional and friendly wayCommunicating clearly and confidently over the phoneMaking customers feel heard valued and supportedWorking closely with your team to deliver great serviceQualifications : Fresh

Responsibilities:  Delivery Excellenceo   Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands technology and internal initiatives catalyzing new approaches to improve results by transforming organizational culture and build n

Responsibilities:  Delivery Excellenceo   Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands technology and internal initiatives catalyzing new approaches to improve results by transforming organizational culture and build n

Key Responsibilities:Monitor real-time call volumes agent availability and adherence to schedules.Analyze and respond to deviations in performance metrics such as service levels occupancy and average handle time (AHT).Collaborate with team leaders and supervisors to address staffing g

Key Responsibilities:Monitor real-time call volumes agent availability and adherence to schedules.Analyze and respond to deviations in performance metrics such as service levels occupancy and average handle time (AHT).Collaborate with team leaders and supervisors to address staffing g