وظائف Remote Contact Center Manager في الإمارات

الأدوار والمسؤوليات نحن نبحث عن مدير مركز اتصال فاخر للإشراف على عمليات مركز الاتصال لبرنامج الولاء الخاص بعملائنا. سيكون المرشح المثالي مسؤولاً عن قيادة فريق من وكلاء مركز الاتصال لتقديم خدمات مخصصة لأعضاء برنامج الولاء. يتطلب هذا الدور مهارات قيادية قوية في بيئة سريعة الخطى وخدمة ع المزيد...

Summary: The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business. The ideal candidate has a minimum of two (2) years of custo المزيد...

Roles & Responsibilities Receive in-bound calls from customers through voice, email while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. Handle customer complaints to the satisfaction of the customer within the defined auth المزيد...

You will be supporting in ensuring all work orders are completed on site as per standards via the system and operate and maintain an effective filing system for the department Serco delivers essential public services to customers in UAE on behalf of governments, semi-governments a المزيد...

Training & Quality Location Dubai United Arab Emirates Job Title: Quality Analyst Contact Center ( Bilingual English/ Arabic ) Job Description PREFERRED CANDIDATE QUALIFICATIONS CURRENTLY AVAILABLE IN THE UAE.CAN JOIN IMMEDIATELY. As a Quality Analyst you have to execute the da المزيد...

Customer Service and Support Location Dubai United Arab Emirates Job Title: Operations Manager Contact Center Real Estate ( Bilingual English/ Arabic) Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also المزيد...

استراتيجية المنتج وخارطة الطريق الدعم في تطوير وتنفيذ استراتيجيات المنتج وخارطة الطريق التي تركز على تحسين عمليات مركز الاتصال. تحديد الفرص لتطبيق الذكاء الاصطناعي وبرمجيات الدردشة الآلية والأتمتة لتعزيز دعم العملاء وتجربتهم. تحسين تجربة العملاء التعاون مع فرق متعددة الوظائف لتصميم المزيد...

الأدوار والمسؤوليات الإنجليزية والعربية - جيد في الكتابة والتحدث يجب أن يكون لديه خبرة تتراوح من 2 إلى 4 سنوات في مركز الاتصال القسم الثاني: المسؤوليات الرئيسية التعامل مع جميع المكالمات والتعامل بكفاءة مع جميع العملاء المنزعجين أو الصعبين. إدارة جميع المشكلات والتوصية بحل فعال في المزيد...

Mind Base Education is seeking a dynamic and resultsdriven Center Manager to oversee the daily operations of our center in Dubai. The ideal candidate will manage staff ensure high customer satisfaction drive business growth and maintain efficient operational processes.Key Responsibili المزيد...

Responsibilities: Memorizing the prices and features of each offer. Confirming customers' language preferences as you assist them. Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Defer المزيد...

الإشراف على العمليات اليومية لمركز الاتصال، وضمان الكفاءة والامتثال لسياسات الشركة. قيادة وإدارة فريق من وكلاء مركز الاتصال، وتوفير التدريب والتوجيه وردود الفعل على الأداء. وضع وتنفيذ استراتيجيات لتحسين الإنتاجية والأداء ومعدلات رضا العملاء. مراقبة وتقييم أداء الوكيل، وتقديم الملاحظات المزيد...

Responsibilities: Hiring, training, and motivating field representatives. Assigning territories, schedules, and appropriate supplies and equipment to staff members. Traveling to customer sites and evaluating Field Representatives. Generating reports that highlight the strengths المزيد...

To lead Project handling of Contact Center by raising IT requirements design new processes and features within the CRM and IVR channel. To provide efficient solutions to increase Productivity First Call Resolution and increase Net Promoter Score. Service migration to selfselfservice c المزيد...

The Sales Manager Data Center Projects will oversee and drive the sales of data center solutions including infrastructure and services across various industries within the UAE. This role involves strategic planning business development and team management to achieve and surpass sales المزيد...

Responsibilities manage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations undertake needs assessments, performance reviews and cost/benefit analyses set/meet performance targ المزيد...

JOB PURPOSE: To serve customers by providing product and service information; resolving product and service problems.To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better cu المزيد...

Here is some of what you will do: Answer all incoming calls and perform appropriate functions as needed; verify and update call center documents. Provide excellent customer service to all internal and external customers and a willingness to ensure that all communication and int المزيد...

لا تقتصر وظائفنا على توفير عملية تسجيل دخول وخروج سلسة للضيوف. بل نريد بدلاً من ذلك بناء تجربة لا تُنسى وفريدة من نوعها. يتولى خبراء تجربة الضيوف لدينا زمام المبادرة لتقديم مجموعة واسعة من الخدمات التي توجه الضيوف طوال فترة إقامتهم. وهم قادرون على التنقل في مساحتهم والقيام بما يجب الق المزيد...

Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and poli المزيد...

We are looking for a customerfocused and professional Call Center Agent to join our team in Dubai. The ideal candidate will be responsible for handling inbound and outbound calls providing excellent customer service and resolving inquiries efficiently.Key Responsibilities:Answer incom المزيد...