We are hiring SOFTWARE SUPPORT & TESTER

We are looking for an experienced Software Support & Tester to join our ERP software team. The candidate will be responsible for supporting customers understanding software-related issues testing ERP applications and reporting bugs clearly to the development team.

• Provide software support to customers using our ERP application.
• Understand customer issues and provide suitable solutions or guidance.
• Test new features software updates and bug fixes before deployment.
• Identify reproduce document and report software bugs.
• Prepare test cases test scenarios and testing documentation.
• Perform manual testing of ERP modules and business workflows.
• Create update and follow up on tasks and issues using project management and issue-tracking tools.
• Coordinate with programmers implementation teams and customers to resolve software issues.
• Verify completed bug fixes and ensure that existing features continue to work correctly.
• Maintain proper records of customer issues testing results and resolutions.

• Previous experience in ERP software support software testing or business applications.
• Good understanding of ERP modules such as:
  • Sales
  • Purchase
  • Inventory
  • Accounts
  • Warehouse
• Ability to understand business workflows and customer requirements.
• Experience in manual software testing.
• Ability to identify reproduce document and report software issues clearly.
• Experience using project management and issue-tracking tools such as YouTrack Jira Trello or similar platforms.
• Ability to create tasks report bugs update issue statuses add comments and follow up with the development team.
• Good communication analytical and problem-solving skills.
• Ability to communicate effectively with customers and technical teams.
• Basic knowledge of SQL is preferred.
• Knowledge of automation testing will be an added advantage.

• Experience working with ERP accounting inventory trading distribution or warehouse software.
• Familiarity with customer support and software implementation processes.
• Customer-focused attitude with good analytical skills.
• Ability to work independently and as part of a software development team.
• Willingness to learn new ERP modules business processes and testing tools.