Warranty Executive - Al-Futtaim

Established in the 1930s as a trading business AlFuttaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai United Arab Emirates. Structured into five operating divisions; automotive financial services real estate retail and healthcare; employing more than 35000 employees across more than 20 countries in the Middle East Asia and Africa AlFuttaim Group partners with over 200 of the worlds most admired and innovative brands. AlFuttaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect excellence collaboration and integrity; AlFuttaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

To provide front line support staff with warranty support verify & validate all warranty claims before submission to principal portal for reimbursement. Ensure master data is up to date for GL account reconciliation. Review of processes with an intention to make business easier and faster (Operations and Systems).

What You Will Do

• Assist all branches service staff by answering their queries and resolving their warranty related issues.
• Liaise with other counterparts of the company from Aftersales Finance & EIT to reconcile warranty GL accounts.
• Timely submission of warranty claims in Principal portals
• Liaise with Principals on preapproval requisitions created by Aftersales business locations
• Ensure Aftersales business locations adherence to warranty guidelines & policies
• Conduct internal warranty audits periodically & implement action plans to enhance process & policies
Submission of warranty invoices to manufacturer for settlement

Required Skills To Be Successful

• Automotive aftersales and Warranty experience
• Strong working knowledge in SAP
• Proficient in Data management Data Quality check critical skills on problem solving.
• Good PC skills including proficiency in MS Office MS Excel & MS Power Point.

About The Team

Reporting to the Warranty Manager you will be working in a dynamic and busy After Sales environment wherein you will be dealing directly with different Stakeholders across the organization.

What Equips You For The Role

• Graduate / Diploma Holder (Automotive experience will be preferred)
• Minimum 3 years experience in a relevant position
• Customer Orientated

About AlFuttaim Automotive
A major division of the UAEbased AlFuttaim Group of companies AlFuttaim Automotive is an industry leader with presence in 10 countries across the Middle East Asia and Africa.
Our core business activities at AlFuttaim Automotive include distribution manufacturing leasing and aftersales and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota Lexus Honda Jeep Chrysler Dodge Volvo and RAM.
We are driven by a customercentric approach constantly pushing the boundaries on innovation quality standards and valueadded service across our vast universe of customers right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custommade mobility solutions by delivering nothing less than worldclass omnichannel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions from passenger cars to SUVs electric vehicles to highperformance motorbikes commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000member strong team with inspiring possibilities for growth throughout the career path. This is AlFuttaim Automotive and we empower talent to move forward.