Training Manager

• Responsible for managing the learning process within the Group.
• Ensures that all learning and development activities are completely aligned with the culture, values and strategy of the hotel.
• Monitors and analyzes staff training needs and oversee and implement all departmental training programs.
• Conduct the annual training needs analysis per department.
• Incorporate the hotel’s training plan within the Business Plan of the hotel
• Coordinate with the department managers to help identify training opportunities for employees.
• Identify internal and external training resources and optimizes the budget
• Incorporate customer information as part of the strategy.
• Manage and implement all brand-training programs and deliver training sessions with educational methods adapted to adult learning styles.
• Develop and/or adapt training programs to meet day to day hotel needs (including lesson plans, participant materials, job aids, and user manuals)
• Provide training to support quality standards.
• Maximize learning by providing a creative and efficient environment in the delivery of training sessions
• Share responsibilities for the integration and orientation process of new hires.
• Maintain training calendar and manage the training budget.
• Measure the effectiveness of training and record the required reports.
• Monitor the departmental trainings and coordinate with departmental trainers for their monthly training plans and required training hours. Conduct the periodic meetings and refreshers of Train the Trainers to assist the trainers with their knowledge and training skills.
• Responsible to manage the Accorhotels Learning Management System for the property. (LMS)
• Responsible for achieving Hotel CSR targets by organizing the related activities.
• Assisting in Planet 21 program, responsible for Planet 21 Day yearly event. (Accor hotels sustainable development program).
• Work with head of departments in making sure that annual performance reviews have been done followed by the talent development program.