Technology Manager

Required Skills:

KEY RESPONSIBILITIES Delivery & Request Management Own the intake and prioritization process for all Technology requests. Allocate work across the team based on business priority capacity and agreed deadlines. Require clear owners estimates milestones and acceptance criteria before significant work begins. Track deliverables and projects resolving blockers before deadlines are missed. Challenge unnecessary complexity scope creep and technical rabbit holes where they do not materially improve the business outcome. Review team output against quality documentation and handover standards before release. Ensure stakeholders receive clear updates on progress risks and delays. Team Leadership & Management Line manage team members across IT Brand & Design AI and other Technology functions. Set clear objectives delegate work and hold team members accountable for delivery. Run regular one-to-ones performance reviews and development plans. Manage specialists with different working styles and technical backgrounds. Ensure strong individual contributors operate effectively as part of a team rather than in isolation. Develop technical staff into effective team members and future managers where appropriate. Identify capability gaps and lead recruitment onboarding and team structure as the function grows. Ensure delegation succession planning and knowledge transfer across all areas. Technical Oversight & Challenge Maintain sufficient working understanding across IT infrastructure software security AI digital systems and Brand & Design to manage the function effectively. Ask the right questions and test assumptions rather than accepting technical explanations at face value. Challenge estimates proposed solutions timelines and costs where they do not appear reasonable. Ensure technical solutions are proportionate to the business need cost and risk. Know when to challenge and when to defer to genuine specialist expertise. Escalate matters requiring deeper technical judgment rather than pretending to be the technical expert. Translate technical decisions into clear business impact cost risk and timelines for senior leadership. Stakeholder & Client Management Serve as the Technology contact for the CEO COO and business heads. Translate business requirements into clear deliverable briefs for the team. Manage Technology client relationships including scope expectations and escalations. Run regular client service reviews against agreed deliverables and service levels. Ensure technical teams communicate clearly with non-technical stakeholders. Raise risks and issues early together with clear options and recommendations. Commercial & Financial Management Track Technology spend against budgets set by senior leadership. Track team utilization and billable client hours against agreed targets. Support senior leadership with scoping and pricing technology work for clients. Manage vendor contracts renewals and external suppliers to control costs and avoid unnecessary lock-in. Assess whether capabilities should be built internally outsourced or supported through specialist suppliers. Ensure Technology resources are focused on work that creates clear business or client value. Strategy & Planning Own and coordinate the Technology roadmap working with technical leads and senior leadership to determine priorities. Balance resources and priorities across IT AI Brand & Design and other Technology capabilities. Present monthly plans progress risks and resource requirements to the CEO and COO. Assess new technologies and tools based on business value cost risk and strategic fit. Plan team capacity and skills against the roadmap and expected client demand. Ensure short-term operational demands do not prevent progress on longer-term priorities. Documentation Governance & Business Continuity Ensure all critical systems processes and projects are documented to a standard that allows another suitably skilled person to operate them. Regularly test whether documentation is usable through handover and independent execution. Treat undocumented systems and single-person knowledge dependencies as operational risks. Ensure no critical system or service depends on one individual. Enforce security access control and data protection standards across all Technology teams. Ensure appropriate handover version control and documentation standards are followed. Resolve technical disagreements within the team escalating material risks where appropriate. Required: 10 years experience including 4 years managing teams with direct reports. Experience managing technical teams in IT digital agency or managed services. Proven record managing delivery priorities and requests across multiple stakeholders. Experience managing suppliers and delivering commercial outcomes. Client-facing account management or service review experience. Sufficient technical understanding to challenge estimates proposals and decisions. Excellent communication with leadership and non-technical stakeholders. A degree in a relevant field or equivalent. Nice to Have: Experience managing mixed technical and creative teams. Managed service provider or digital agency experience. Experience with billable hours utilization and service reporting. ITIL PMP PRINCE2 or Agile. Experience in shared services or multi-entity organizations.

Required Education:

ITIL PMP PRINCE2 or Agile certification