Support Officer

Responsibilities

• Handle client inquiries and provide timely and accurate responses
• Assist clients with technical issues and troubleshoot problems
• Collaborate with cross-functional teams to resolve client issues
• Maintain a high level of product knowledge to effectively assist clients
• Identify opportunities for process improvement and contribute to continuous improvement initiatives
• Provide guidance and support to clients in using our products and services
• Maintain accurate and detailed records of client interactions and resolutions
  

Requirements

• Bachelor's degree in a relevant field
• Proven experience in a customer support role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• High level of attention to detail
• Ability to work well in a team and independently
• Familiarity with CRM software and support ticketing systems
• Proficiency in Microsoft Office Suite
• Ability to multitask and prioritize work effectively
• Willingness to work flexible hours, including evenings and weekends, if needed