Support Delivery Manager (Hybrid Work Schedule)

Support Delivery Manager (Oil & Gas Software Support Services)

Location: Dubai United Arab Emirates or Abu Dhabi Unites Arab Emirates

Model of Work: Hybrid

Are you excited by challenges Do you enjoy working in a fast-paced international and dynamic environment Then now is the time to join Quorum Software a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.

Overview

Responsibilities

• Managing the Support delivery towards Quorum clients
• Works closely with internal/external teams for cross utilization of competence processes and tools
• Accountable for customers case/ticket backlog case escalations major incidents
• Leading and Co-managing support transitions
• Be able to implement best practices in Support Delivery
• Accountable for customer service governance service improvement and service planning
• Works with the appropriate Quorum stakeholders to execute the plan/initiative; monitor and report on progress
• Support internal/external audit
• People management for team members
• And other duties as assigned.

Requirements

• 10-12 years of experience in the IT Industry with at least 3-4 years of them in end-to-end Service/Support Delivery Management
• Should have managed service delivery for global customers effectively and independently

• Good knowledge of ITIL support contract L1/L2/L3 stakeholder management

• Oil and Gas Domain knowledge is strongly preferred
• Knowledge of Energy Components is an added advantage
• Good and effective communication presentation and leadership skills.
• Fluent in English both written and verbal

As a Person You Are

• Excellent Team Player - Have Good attitude to work in cross functional teams
  Able to work with multiple cultures/countries global time zones
• Reliable and organized for assigned responsibilities
• Good problem solving and negotiation skills
• Strive for continuous improvements as part of support

Additional Details

• Visa Sponsorship: Employment eligibility to work with Quorum Software in the UAE is valued. Company might pursue visa sponsorship for this position at its sole discretion if candidate is outstanding and willing to relocate

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software data standards and integration. The trusted source of decision-ready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visit.

Quorum Diversity Statement:At Quorum we are committed to fosteringcultivatingand preserving a culture of belonging. We want to be the place where a diverse pool of talented peoplejoinus stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation self-expression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin ancestry veteran status disability genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department