Senior Field Support Engineer

About the candidate: Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) Experience with data center M&E equipment Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Experience working in a “mission critical operations” environment The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations Ability to speak confidently and to communicate clearly in a virtual environment Strong adherence to processes and be a Process Champion Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff Experience providing client-facing, direct customer support and service. Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual Highly service-oriented, reliable, responsible, self-motivated Good English command Required Data Center experience: Basic knowledge of data center design, including electrical and cooling plant & operation thereof Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.) Rack, stack equipment including commissioning of new racks Strong structured cabling skills on fibre & copper (e.g. looming, term & test) Required systems & hardware expertise: Systems administration (Linux and/or Windows Servers) Hardware repair, diagnosis & break / fix Networking fundamentals (DNS, TCP/IP, basic troubleshooting) IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) Base Operating System Installs and configuration Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.