Sales Manager Reactive

Proposal And Negotiation

• Prepare tailored proposals and contracts in accordance with the guest's needs.
• Negotiate terms, rates, and packages to maximize revenue while meeting guest expectations.
  

Relationship Building

• Build and maintain positive relationships with clients and guests, ensuring their needs are met before, during, and after their stay.
• Collaborate with other departments, such as Banquets, Food and Beverage and Front Office, to ensure seamless execution of events and bookings.
  

Market Knowledge

• Stay updated on industry trends, competitors, and market demands.
• Identify opportunities to position the hotel effectively within the market.
  

Sales Reporting

• Maintain accurate records of all communications and bookings in the hotel's Customer Relationship Management (CRM) system.
• Provide regular sales reports and forecasts to the Director of Sales.
  

Customer Service

• Offer exceptional customer service to exceed guest expectations and foster long-term relationships.
• Address and resolve guest concerns or issues promptly.
  

Revenue Maximization

• Implement pricing and inventory strategies to optimize revenue and occupancy.
• Upsell additional services and amenities to enhance the guest experience.
  

Qualifications

• Experience in lifestyle/luxury hotel segment
• Excellent communication skills (verbal and written)
• Very good presentation skills (site inspections)
• Knowledge of group and conference business
• Knowledge and experience with Microsoft Office is mandatory
• Knowledge of contractual agreements and legal implications
• Knowledge and experience with Opera is an advantage
• Previous experience is mandatory
• Team player with supportive attitude