Reservations Agent

Main Duties/Responsibilities:

• Represent the company by following the standard operating procedures set by the organization

• Proactively sell and upsell all products and services within the property.

• Maximizing sales as well assisting guests Internal/External and future customers by offering the highest level of customer service.

• Proactively sell up-sell cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly professional and efficient manner. Be proactive to customer needs.

• Always focus on maximizing sales as well as assisting guests internal/external and future customers by offering the highest level of customer service.

• Perform all related tasks to the above position i.e.: filing of correspondence handling customer complaints checking and updating of related reports amongst other tasks.

• Achieve given targets and maintain exceptional performance at all times.

• Handle queries through telephone fax and email.

• Use approved language skill as required at all times.

• Ensure compliance with the contact center quality performance requirements.

• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

CANDIDATE PROFILE

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.

• Demonstrate experience working in a high volume high pressure environment.

• Worked in Multi-Cultural environment.

• Display Team work to achieve departmental and organization goals

• Enter all bookings accurately

• Opera knowledge

• Proficient in Microsoft applications

• High level of integrity and customer focus