Product Specialist, Supply Chain Management Services, Air & Sea

Job Req Number: 129728
Time Type: Full Time

The DSV group headquartered in Denmark is one of the biggest transport and logistics companies in the world with more than 160000 dedicated employees and presence in 90 countries.

The Product Specialist SCMs Operational Excellence Air & Sea Arabian Gulf supports Supply Chain Management Services and digital customer solutions associated to Order Management Services across the Arabian Gulf Cluster (UAE Iraq Oman Kuwait Qatar). The role ensures customers are correctly configured and onboarded supported throughout the lifecycle and aligned with global governance standards and Control Tower operating models acting as a key interface between country teams Global Product IT Control Towers and customers. The succesful candidate will be based in Dubai.

Reporting Line:

Reports to: General Manager Operational Excellence Air & Sea Arabian Gulf

Direct Subordinates: N/A

Detailed Responsibilities:

Supply Chain Management Services & Order Management Configuration

• Ensure customers are correctly configured and onboarded on DSVs SCMs order management platform including demo and production environments
• Own and manage customer configurations in line with global standards and governance
• Support portal setup user access management and permissions
• Support endtoend User Acceptance Testing

Supply Chain Management Services Design Requirements & Governance

• Support the design and documentation of customer SCMs solutions using standard solutions where possible
• Gather document and validate customer and internal requirements for improvements to the SCMs platform
• Submit documented enhancement and improvement requirements to Global Product Management for review and prioritization
• Support Commercial and Operations teams in defining appropriate SCMs / Order Management solutions ensuring capabilities and limitations are clearly understood
• Ensure all customer solutions align with global SCMs Order Management and Control Tower governance

Control Tower Enablement & Documentation

• Support Control Tower onboarding ensuring correct data flows visibility and service alignment
• Handle and maintain documentation associated with Control Tower service matrices
• Own documentation related to Exception Management Panels escalation flows SCMs Analytics and exception handling processes.

Customer & Internal Support

• Act as firstline support for SCMsrelated issues across the Arabian Gulf cluster
• Log track and manage incidents changes and requests via ServiceNow
• Support and coordinate customer and internal escalations through to resolution
• Work closely with Global Control Towers on operational data and exceptionrelated topics

Customer Engagement Workshops & Enablement

• Conduct customer presentations solution walkthroughs and system demonstrations
• Participate in and support customer workshops related to SCMs Order Management and Control Tower solutions
• Deliver training to internal stakeholders (Operations Commercial Control Towers)
• Deliver training to external customers supporting onboarding adoption and ongoing usage

Continuous Improvement & Global Collaboration

• Support the submission and followup of change requests and improvement proposals
• Ensure global decisions and standards are communicated and implemented consistently across the cluster
• Actively participate in global SCMs / Order Management forums and communities contributing to knowledge sharing
• Maintain strong working relationships with Global Product Management and Global IT

Key Stakeholders & Interfaces

• General Manager Operational Excellence Air & Sea Arabian Gulf
• Product Manager SCMs Operational Excellence Air & Sea Arabian Gulf
• Senior Business Integration Manager EDI & API Operational Excellence Air & Sea Arabian Gulf
• Country Management Operations and Commercial teams across UAE Iraq Oman Kuwait and Qatar
• Global Product Management Global IT Global Control Towers and external customers

Communication:

Internal Commercial Teams DSV network offices Operations and Customs Team Warehouse teams and Finance teams.

External Clients DSV vendors.

Qualifications & Characteristics:

• Strong understanding of Supply Chain Management and Order Management solutions
• Strong understanding of CargoWise One and or Tango enabling full endtoend UAT execution
• Experience with customer onboarding configuration and digital logistics solutions
• Experience working with Control Tower operating models data flows and exception management
• Experience using IT tools (e.g. ServiceNow)
• Strong stakeholder management and communication skills across local cluster and global teams.

DSV Global Transport and Logistics

What moves you

At DSV we move more than goods. We move careers ambitions and opportunities.

With close to 160000 colleagues in over 90 countries we are the global leader in transport and logistics and it is our people who bring our services and solutions to life every day. From frontline operations to business functions every role contributes to keeping supply chains flowing and societies running.

Here you are trusted to take ownership act on your ideas and make decisions that create real impact. It is a place where people careers and ideas keep moving forward. We value transparency in how we communicate and collaborate and we win together by supporting each other challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters your contribution counts and your career can move as far as your ambition takes it.

If you are looking to make an impact grow your career and be part of something bigger DSV is the place to be.

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