Operations Support WSS Customer Order Processing - NOV Inc

NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.

Job Summary:

Handling customer order processing with regular followup with Manufacturing support in logistics and inventory management.

RESPONSIBILITIES:

The position directly reports to the Supply Chain Manager within NOV WSS Dubai.

The Operations Coordinator must maintain a sound working relationship with other managers within the organisation.

• Ensure highest standards of HSE.
• Fully accountable for Solids Control & Waste Management P&L account throughout the region.
• Ensure service quality is continually enhanced. Develop and motivate staff to ensure consistently high standards of performance and effectiveness.
• Responsible for the quotation of all Spares & Equipments as required by the customer and will utilise your collaboration skills in liaison with peers and key stakeholders to solve problems improving performance to achieve business targets and customer satisfaction.
• Ability to drive continual improvement processes working with various disciplines ensuring a smooth and timely transition from customer order to customer delivery.

Position affects the following:

• HSE.
• Other Dubai P&L
• Service quality.
• Asset tracking and Utilisation.
• DSO.
• Cost Control.
• Business Development.
• New Product Lines

Responsible for:

• Provision of quotations in a timely manner to our clients.
• Supply supportive information to customer enquiries.
• Following up quotations submitted on a regular basis.
• Assist if required with expediting overdue orders.
• Overview customer orders and report any delays to Supervisor.
• Processing customer orders into our system in a proactive manner to maintain output and performance indicator spread sheets.
• Proactively work with purchasing to assist with the review of stock levels.
• Notify our clients of any delays in a courteous manner.
• Maintain and update ERP Systems.
• Actively promote HSE.
• Support adequately the whole region.
• Manage the implementation of company policies regarding compliance timekeeping holiday planning performance reviews and disciplinary procedures.
• Promotion and implementation of training at all levels of our organization.
• Support in logistics requirements
• Handle Asset Management (TAT) in ERP system
• To engage in any other activity within his / her capability as requested by line management.

BEHAVIORAL SKILLS/COMPETENCIES REQUIRED:

• Experience of offshore and onshore drilling operations activities equipment and use of same.
• Understanding of all NOV WSS products and services and how they can be best utilised.
• Experience on Managing operations of similar size and environments.
• Knowledge of the regions and local cultures of all operations within MEA.
• Full understanding of NOV policies and adhere to them at all times.
• Competent in the following:
  • Motivation skills.
  • Negotiation skills.
  • Presentation skills.
  • Report writing.
  • Compilation and concise accurate technical and commercial proposals.
  • Excellent communication skills.

EDUCATION AND EXPERIENCE REQUIRED:

Essential

• Minimum two years experience in similar job of customer order processing and logistics
• Minimum Graduate Qualification
• Microsoft Office Good knowledge
• High level English profeciency verbal and written
• Experience in ERP Packager

Desirable

• Minumum three to Four years experience
• JDE Experience