Operations Manager

Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center on time

Proactively monitor the health status of all products identify exceptional cases and initiate and prioritize the repair process when required

Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions

Monitor the daily fitment statistics and be responsible for technicians productivity

Analyze identify and report on industry trends to review the feasibility of new product development

Provide products and systems training to internal employees and customers when required

Review and approve all billing reports from various service providers

Bachelor Degree in Engineering with outstanding academic performance 

Minimum of years experience in team management Experience in a similar industry is an added advantage

Proven track record in customer service

Proficient in English and Mandarin (to liaise with Chinese speaking customers)

Excellent communication and interpersonal skills

Handson and a positive attitude

Technically independent with good initiative

Strong analytical problemsolving skills with an outofbox approach in providing solutions