Operations Manager

Position Overview

Are you a smart, driven, and curious person who loves traveling and working with your hands? Do you have a mind for building, technology, and communicating? Are you looking to grow your career with great upward trajectory? Do you work hard, have a positive attitude, and are interested in helping solve problems for others?

If you answered Yes , RCN Technologies is the right place for you and we want to meet you. We are a thriving tech company in downtown Knoxville with tremendous opportunities for a person who seeks a career in technology and wants to work for a company that values the individual, invests in its people, and provides incredible opportunities for individual impact and career growth.

We are looking for an individual who is willing to put in exceptional effort and can work well within a team environment to accomplish strategic goals and support growth needs. This person needs to possess an unwavering dedication to providing the best service and best product to the customer. We believe incredible service builds incredible customer relationships that will allow us to grow with each customer. In addition, this person needs to be organized and have an extreme ownership of their role with the goal of building a great career and growth with us.

Join a winning team today and experience growth and success with us. All you need to do is apply now to learn more.

Veterans are encouraged to apply.

Position Hours and Location

We are actively hiring for this position. You will be expected to work 40-50 hours per week. Youll frequently be traveling nationally, and when not traveling, youll be working at our downtown Knoxville, Tennessee headquarters located at 200 Jennings Avenue (depending on field services schedule). Our office hours are Monday Friday, 8:00 a.m. 5:00 p.m., and this role may have routine after hours shifts weekly.

Compensation

We are offering competitive compensation and a growth plan based on experience and skill and this will be discussed with you during the interview process.

Your Opportunities

Youll have many opportunities to develop and grow your career skills and applied experience. In addition to working on impactful projects and having a strong influence on their development and execution, youll also spend time shadowing team members in other departments. Youll get face-to-face time with the company president and other executives while building relationships and your professional network with leaders throughout the company. Youll have the opportunity to observe meetings with various stakeholders. Your roles and responsibilities will provide skill development and youll get periodic informal and formal reviews and feedback from your supervisor. Youll also have input on what you want to accomplish during your career.

Requirements

What You ll Do

Field Service Coordinators will provide expert level management over the installation and services of 5G/LTE enablement devices for small businesses or enterprise-level customers. As a coordinator, you will be delivering the highest caliber of customer service while providing on-site recommendations and services. Customers will rely on you to make the decision on how to execute and install professionally and perfectly. You will be required to provide your own vehicle and will be reimbursed for mileage. your vehicle will need to be able to transport tools and at least a 20 ladder. You will be expected to do work as a Field Service Technician until the Field Service Technician roles are fulfilled in the region. Your roles will be:

• Management of field teams and customer orders

• Oversee all installations in your designated region
• Dispatch and schedule installations in a timely manner
• Provide deliverables to RCN Technologies and customers after each installation
  

• Conducting Cellular Installations and Site Surveys
  

• Determine the ideal location for equipment installation
  
• Conduct cost analysis for future installations
  
• Read the cellular network to determine antenna type, cellular carrier and expectations after the installation.
  
• Trace POTS lines from DMARC to analog device
  
• Being able to present findings to customer and sales representatives for future installations
  
• Understand basic RF theory
  

• Equipment Installations
  

• Being able to provide installation services on building that may require a ladder
  
• Being able to provide installation service on vehicles
  
• Understand basic RF theory for troubleshooting
  
• Knowing how to balance multiple installations and scheduling
  
• Able to drive for up to 8 hours at a time
  
• Able to lift 45lbs
  

• Provide Sales Opportunities
  

• Understanding 5G/LTE equipment
  
• Provide solutions for customers
  
• Communicating services to customers
  
• Communicating opportunities to sales representatives
  

It is important that all team members embody RCN s Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully with or without reasonable accommodation.

• This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office equipment.
  
• Remaining in a stationary position, often walking, standing, or sitting for prolonged periods (including driving, flying, etc.)
  
• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
  
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
  
• Moving about to accomplish tasks or moving from one worksite to another.
  
• Adjusting or moving objects up to 100 pounds in all directions.
  
• Repeating motions that may include the wrists, hands, and/or fingers.
  
• Operating machinery and/or power tools.
  
• Operating motor vehicles or heavy equipment.
  
• Low temperatures, High temperatures, Outdoor elements such as precipitation and wind.
  

What We re Looking For

RCN Technologies ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day.

• You re eager to work on a great team. You re inspired to help people and businesses connect wherever they are. You want to impact the world positively. You know that good technology can help the company have a positive impact. You re committed to our ethos of #ExpectMore.
  
• Must be well spoken, outgoing, organized, detailed-oriented, dependable, and flexible.
  
• Possess the personality and professionalism to engage with customers and partners successfully.
  
• Positive attitude and desire to work in a rapid-growth professional environment.
  
• Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact. The more technical experience the better, though it is not a requirement.
  
• Communication: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be able to convey situations and issues both on-site and over the phone.
  
• Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the team.
  
• Adaptability: Ability to adjust to business needs; positively drive change.
  
• Self-Starter/Initiative: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented.
  
• Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and make decisions on the spot in some circumstances. Ability to research all angles of an issue to provide the customer with a viable and workable solution.
  
• Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records.
  

Education & Experience

• 1-2 years telecom field service experience preferred (bonus points for: copper POTS line/telecom installs, fire alarms and security systems installs, aftermarket vehicle electronics installs, satellite dishes and/or interior or exterior building installs, network cabling or AV installing)
  
• Proven track record as a strong, effective communicator
  
• 1 year in project management.
• Knowledge of Wireless Technology, Networking, and Telecommunications preferred
  
• Bachelors degree in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field preferred
  
• Radio Frequency Experience
  
• Familiar with Microsoft Office Suite and Zoho Software
  

Required Skills

• Ability to manage a team
  
• Ability to create and provide spreadsheets to track orders and deliver a finished product
• Ability to comprehend technical concepts and be independently resourceful
  
• Assess highly variable situations and find solutions
  
• Able to frequently travel nationwide
  
• Able to drive a vehicle with an appropriate drivers license
  
• Maintain a professional appearance and demeanor
  
• Must be a life-long learner
  
• Excellent time management and organizational skills
  
• Excellent written and verbal communication skills
  
• Excellent analytical and problem-solving skills
  
• Ability to work well in teams
  
• Strong work ethic and attention to detail
  

Success Criteria for this Position

• After training, showing the ability to conduct an installation without revisiting an installation site once complete
  
• Ability to schedule and complete installations within 21 days
  
• Ability to minimize the time on-site while completing an installation properly
  
• Ability to communicate the process of an installation to a customer and answer any questions they may have
  
• Ability to continue education to understand and be certified to install new products as they arrive
  
• Finishing a W2005 Installation in under 2 hours
  
• Tracing POTS lines in under 1 hour
  
• Installation of 4 POTS Replacement Kits per day.
  

Benefits

Your Employment Perks

The rare opportunity to change and disrupt an industry by helping us show our partners and customers why they can Expect More from a technology provider!

• Health insurance (50+% employer paid)
  
• Vision insurance (100% employer paid)
  
• Dental insurance (50% employer paid)
  
• Unlimited Paid Time Off after a year of employment
  
• Flex Days (Work from Anywhere)
  
• 30 days Paid Parental Leave
  
• Discounted corporate membership at East Tennessee area YMCA locations
  
• Company-provided workstation
  
• A friendly and casual work environment with a relaxed, smart-casual dress code
  
• Company-sponsored lunches and monthly team-building activities (Headquarters)
  
• Free coffee bar and snacks (Headquarters)
  
• Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville
  
• Exposure to emerging technology and products
  
• Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn
  
• Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines
  

What You ll Do Field Service Coordinators will provide expert level management over the installation and services of 5G/LTE enablement devices for small businesses or enterprise-level customers. As a coordinator, you will be delivering the highest caliber of customer service while providing on-site recommendations and services. Customers will rely on you to make the decision on how to execute and install professionally and perfectly. You will be required to provide your own vehicle and will be reimbursed for mileage. your vehicle will need to be able to transport tools and at least a 20' ladder. You will be expected to do work as a Field Service Technician until the Field Service Technician roles are fulfilled in the region. Your roles will be: Management of field teams and customer orders Oversee all installations in your designated region Dispatch and schedule installations in a timely manner Provide deliverables to RCN Technologies and customers after each installation Conducting Cellular Installations and Site Surveys Determine the ideal location for equipment installation Conduct cost analysis for future installations Read the cellular network to determine antenna type, cellular carrier and expectations after the installation. Trace POTS lines from DMARC to analog device Being able to present findings to customer and sales representatives for future installations Understand basic RF theory Equipment Installations Being able to provide installation services on building that may require a ladder Being able to provide installation service on vehicles Understand basic RF theory for troubleshooting Knowing how to balance multiple installations and scheduling Able to drive for up to 8 hours at a time Able to lift 45lbs Provide Sales Opportunities Understanding 5G/LTE equipment Provide solutions for customers Communicating services to customers Communicating opportunities to sales representatives It is important that all team members embody RCN s Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully with or without reasonable accommodation. This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office equipment. Remaining in a stationary position, often walking, standing, or sitting for prolonged periods (including driving, flying, etc.) Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Moving about to accomplish tasks or moving from one worksite to another. Adjusting or moving objects up to 100 pounds in all directions. Repeating motions that may include the wrists, hands, and/or fingers. Operating machinery and/or power tools. Operating motor vehicles or heavy equipment. Low temperatures, High temperatures, Outdoor elements such as precipitation and wind. What We re Looking For RCN Technologies' ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day. You re eager to work on a great team. You re inspired to help people and businesses connect wherever they are. You want to impact the world positively. You know that good technology can help the company have a positive impact. You re committed to our ethos of #ExpectMore. Must be well spoken, outgoing, organized, detailed-oriented, dependable, and flexible. Possess the personality and professionalism to engage with customers and partners successfully. Positive attitude and desire to work in a rapid-growth professional environment. Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact. The more technical experience the better, though it is not a requirement. Communication: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be able to convey situations and issues both on-site and over the phone. Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the team. Adaptability: Ability to adjust to business needs; positively drive change. Self-Starter/Initiative: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented. Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and make decisions on the spot in some circumstances. Ability to research all angles of an issue to provide the customer with a viable and workable solution. Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records. Education & Experience 1-2 years telecom field service experience preferred (bonus points for: copper POTS line/telecom installs, fire alarms and security systems installs, aftermarket vehicle electronics installs, satellite dishes and/or interior or exterior building installs, network cabling or AV installing) Proven track record as a strong, effective communicator 1 year in project management. Knowledge of Wireless Technology, Networking, and Telecommunications preferred Bachelor's degree in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field preferred Radio Frequency Experience Familiar with Microsoft Office Suite and Zoho Software Required Skills Ability to manage a team Ability to create and provide spreadsheets to track orders and deliver a finished product Ability to comprehend technical concepts and be independently resourceful Assess highly variable situations and find solutions Able to frequently travel nationwide Able to drive a vehicle with an appropriate driver's license Maintain a professional appearance and demeanor Must be a life-long learner Excellent time management and organizational skills Excellent written and verbal communication skills Excellent analytical and problem-solving skills Ability to work well in teams Strong work ethic and attention to detail Success Criteria for this Position After training, showing the ability to conduct an installation without revisiting an installation site once complete Ability to schedule and complete installations within 21 days Ability to minimize the time on-site while completing an installation properly Ability to communicate the process of an installation to a customer and answer any questions they may have Ability to continue education to understand and be certified to install new products as they arrive Finishing a W2005 Installation in under 2 hours Tracing POTS lines in under 1 hour Installation of 4 POTS Replacement Kits per day.