Operations Analyst

Roles & Responsibilities

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Collect and analyze data related to various operational processes.

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Implement and monitor changes to ensure effectiveness and efficiency.

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Document and maintain standard operating procedures (SOPs) for various processes.

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Support any new/existing geographical expansion by reviewing the processes, policies, and procedures, and advising management on possible risks.

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Work with various internal stakeholders to identify ways to enhance current service offering and products placement.

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Recommend & implement new processes or optimize existing processes by evaluating desired organizational outcomes, identifying problems, evaluating trends, and anticipating requirements.

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Understanding organizations key applications which includes EMR Systems, Contact Center Solutions, Mobile App, etc. and provide support in enhancing End-to-End processes by enhancing user experience and with a cost optimization approach.

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Ensure timely completion of all planned work schedules, prepare, and maintain records as per standards required by the organization.

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Coordinate with business stakeholders and liaise with IT team to provide clear business requirements for any new/ existing application enhancements.

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Follow-up with the Payers on the due/ pending invoices and escalate as per the defined SLA’s.

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Respond to internal/ client request, feedback, or complaint by assessing its priority and update the reporting manager accordingly.

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Ensure that process documentation is up-to-date and accessible to relevant stakeholders.

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Perform any other relevant duties as and when assigned by the reporting manager.

Desired Candidate Profile

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Bachelor’s degree in business, operations management, finance, or a related field with at least three years of related work experience in healthcare or health insurance industry

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Understanding of customer needs and expectations, knowledge for improvement and a keen attention to detail

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Strong primary and secondary research skills

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Excellent problem solving, conflict management, facilitation, and interpersonal skills.

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Ability to multitask and work under pressure and efficiently in a fast-paced environment.