Network Admin

This position is not for senior level candidates, rather those who are professionally motivated with excellent verbal and written communication skills, self-motivated and interested in enhancing their technical knowledgebase and professional value.

Job Description:

• Responds to Tier 1 network support requests.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with network resources.
• Assists with configuration and deployment of new/replacement network hardware and communications infrastructure.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors network resources for faults and traffic anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of network changes.
• Supports ITS Field Maintenance with communications' implementation and troubleshooting.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.