Medical Records Officer

JOB PURPOSE:

Responsibilities:

Branch Management

• Lead and direct the development and implementation of the branch s strategic plan and
  

• Identify and implement action plans and regularly track and review performance to ensure the achievement of the set
  

• To lead any branch projects ( Process changes, sales ) and support the launch of new
  

• Responsible for the smooth running of the branch by planning branch
  

• Responsible for preparation and submission of daily, weekly and monthly reports to
  

• Ensure clients files are in safe custody and Ensure safe custody of branch
  

• Ensure branch Office management affair (office arrangement, security).
  

• Responsible for supervision of MCL activities in the Branch to ensure that they are carried out in accordance with the laid down procedures and
  

Relationship Management

• Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of
  

• Promote high level of customer service culture among the branch staffs for potential
  

• Maintain sound relationships with all new clients and maintain business relationships with all existing clients to increase retention ;
  

• Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the retention rate and to ensure high customer
  

Marketing and Disbursement

• Achieve a loan disbursement target of 30,000,000 per ;
  

• Proactively market and generate business through Individual and SME client recruitment on
  

• Stimulate branch growth through marketing of Mwananchi s products and recruitment of new Cross sell all products and services to both existing and potential
  

• Ensure all data is properly keyed into the system on
  

• Monitor loan approvals and the loan status of the branch, disbursements, repayments and
  

• Responsible for loan appraisals and recommendations as per
  

Risk Management

• Delinquency management in view of maintaining portfolio quality at acceptable Monitor the portfolio quality on a daily basis and proactively institute remedial
  

• Oversee credit risk framework, implement credit strategies, policies and procedures in line with the Mwananchi s corporate strategy and ensure
  

• Maintain high quality portfolio by ensuring on time payments of loans and being zero tolerant of
  

• Initiate repossession through head of debt
  

Human Capital

• Responsible for supervision of the branch
  

• Responsible for recruitment of branch staff in liaison with HR
  

• Ensure staff members in the branch are well acquainted, and adhere to the company policies and
  

• Train and supervise Team Leaders and their Marketing Executive, Ensure proper time management, Motivate, inspire, coach and develop branch staff to achieve set
  

• Steer the Branch into high level performance standards through proper supervision of staff and maintenance of a healthy loan
  

Legal Issues

• Record statements with the lawyer for any upcoming court
  

• Prepare affidavits for court
  

• Attend court sessions and
  

• Any other duty assigned to you by
  

Requirements

• Education Qualification - Any Bachelor Degree
  

• Numerically savvy, able to work with data, perform analysis and communicate
  

• Excellent analytical skills, quantitative and
  

• Experience of working in a commercial debt recovery environment would be an
  

• Proficiency and good IT skills and knowledge are
  

• Judgement to balance commercial debt recovery and compliance risks to achieve positive
  

• Maintains the highest professional
  

• Ability to build supportive relationships with everyone across the
  

• Excellent communication and leadership skills with an ability to influence at all
  

• Excellent organizational
  

• Able to multi-task, manage time effectively and keep calm under