Position Description

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.

Responsibilities:

• Respond to customer queries and address service complaints in a timely manner.
• Track contracts that are soon to be expired and contact customers for renewals.
• Develop product presentations and demonstrations to customers.
• Analyse customer feedbacks and develop new techniques to ensure customer retention.
• Provide excellent customer services and ensure customer satisfaction.
• Build positive working relationships with customers for repeat businesses.
• Make sales calls to existing and new customers for business growth.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.

Skills and Qualifications:

• Bachelor's degree in sales, marketing, or related field.
• 1+ years’ experience in a similar role.
• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing software.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.