LampD Executive - Accor

Job Description

Establishment Training Tools

• Compilation and updating of the requisite technical training manuals and tools per field in collaboration with the Director of Talent & Culture.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the T&C Department.
• Orders and organises distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration

• Compiles course/training requirements and attendance.
• Compiles hotel inspection reports on the job observance.
• Ensures proper course material and updated job descriptions for inhouse Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/heartist in training matters (How to Train etc.).
• Establishes monthly training quality and business summary reports according to Hotels/regional office requirements.
• Implements Accor & Pullman Learning & Development standards
• Coordinates updating of personal files of heartist together with the T&C Department.
• Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
• Proper Quality Reporting and action planning implementation according to time frame.

Training

• Training of inhouse Departmental Trainers and selecting of those to cover every required field
• Conducts coordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every month in advance.
• Coordinates training activities in coordination with General Manager HODs and Regional Team when applicable.
• Oversees the property induction process and programmes
• Ensures completion of all training according to the company Training Matrix
• Evaluates and updates property training programmes and initiatives
• Identifies strategic partners for development and delivery of training when appropriate
• Drives elearning within the property

Quality

• Lead planning activities for Quality
• Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring skill development and managing performance.
• Setting quality assurance objectives and ensuring that targets are achieved.
• Conduct monthly Quality Assurance meeting debate planning and action plans and discussing the quality status quo and areas of development.
• Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.
• Assists in new hire or recurrent training delivery as required.
• Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required.
• Promote quality and performance improvement throughout the hotel.
• Identifying relevant qualityrelated training needs and deliver training.
• Gather relevant data and produce statistical reports in a monthly basis.
• Conducts internal Audits and inspections to ensure standards and objectives are met
• Coach and motivate managers and staff and display high influencing skills
• Performs special projects and other duties as assigned by management as required.

General

• Informs GMHODsSupervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
• Takes personal care of a regular exchange of technical knowhow with his/her colleagues from learning & development at Corporate Office.
• Familiar with the Trust You and Quality related systems

Metrics

• Learning and Development Audit
• Brand Audit
• Trust You
• Learning & Development Budget