Key Accounts Specialist Health & Beauty

Who we are:

GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home-grown brands across sport everyday goods health and beauty properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years GMG is a valued partner of choice for the worlds most successful and respected brands in the well-being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports Dropkick Supercare Pharmacy Farm Fresh Klassic and international brands like Nike Columbia Converse Timberland Vans Mama Sitas and McCain.

Job Summary:
The Key Accounts Specialist (enables strong key account execution by ensuring sales governance customer performance visibility promo/commercial tracking and clean audit able reporting. The role supports the KAM in driving profitable growth across assigned accounts by maintaining accurate account scorecards monitoring pricing/promo effectiveness liaising and reviewing Beauty Promoter activities and coordinating cross-functional follow-ups with Commercial Finance and Stores.

Job Responsibilities:

Sales & Vendor Reporting:

Prepare weekly and monthly sales trackers for assigned vendors (sales vs target growth vs LY top SKUs basic variance notes).

Update standard templates/dashboards and ensure numbers are consistent with shared source files.

Maintain historical performance files and ensure clean naming/version control.

Promotions & Activation Coordination:

Maintain a promo and tie-up tracker: vendor mechanics dates participating stores and status.

Support activation rollout by coordinating with stores/retail ops for confirmations (participation dates basic execution checks).

Collect execution feedback (store confirmations photos if applicable comments) and summarize key issues for the KAM.

Store Tie-ups Follow-up:

Create and circulate store communication notes as shared by KAM (activation details timelines what stores need to do).

Follow up with store teams for completion status and escalate delays/risks to the KAM.

Maintain a closure log for each tie-up (started completed pending items).

Listing & Item Data Tracking:

Maintain simple trackers for new SKU listings / delisting / barcode or pack updates for vendor items.

Coordinate status updates with relevant teams (Category/Merchandising/Supply Chain/Stores) and keep the KAM informed.

Flag basic master data issues that impact reporting (duplicate items missing mapping incorrect store tagging).

Stock & Readiness Inputs:

Track basic availability flags for planned promotions (e.g. stock risk / ok) based on inputs from Supply Chain/Stores.

Escalate stock-out risks delayed delivery or store readiness issues to the KAM for action.

Documentation & Admin for Vendor Reviews:

Prepare meeting packs using existing formats (agenda tracker extracts promo calendar action log).

Record minutes and maintain action trackers for vendor/internal meetings ensuring follow-ups are sent and updated.

General Sales Ops Support:

Support ad-hoc data requests from KAM (store-wise sales extracts promo participation lists simple comparisons).

Maintain a shared folder structure for vendor documents trackers approvals shared by KAM and execution evidence.

Functional/Technical Competencies:

Sales Reporting & Data Accuracy

Excel & Tracker Management

Promotion & Retail Execution Tracking

Coordination & Follow-up Discipline

Documentation & Governance

Finance Pillar:

Sales vs Target % (assigned vendors)

Promo budget variance % (budget vs actual)

GM impact tracking (GM AED/GM%) for promos

Claims/credit note pack submission cycle time (days)

Report accuracy % (error-free)

Customer:

Store participation % (planned vs confirmed)

On-time activation execution %

Promo compliance % (basic execution)

Vendor query closure SLA %Issue closure % within SLA

Process:

On-time reporting % (weekly/monthly)

Tracker completeness % (mandatory fields)

Action closure % by due date

Documentation completeness % (approvals evidence)