Human Resources Manager

Your day to day

Responsible for the entire Human Resources functions including Recruitment, Compensation & Benefits, Employee Relations, reward & recognitions, performance management, statutory compliance etc.

Build and promote a positive team culture to ensuring our guests’ experience is unique and brings the brand to life.

At Holiday Inn & Suites Kuwait we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Duties and responsibilities

• Participate in the preparation of and work within the established Human Resources department budget.

• Identify and analyse local compensation and benefits practices to ensure financial competitiveness.

• Be the cultural ambassador to drive IHG ways of working at the hotel (Winning Ways)

• Ensure Room to be yourself experience to hotel colleagues (IHG Commitment)

• Responsible for creating a work environment that is high in employee morale and provides constant learning & development opportunities for colleagues

• Educate and train leaders and colleagues on various topics, including performance management processes, progressive disciplinary processes, and related programmes, to foster productivity and enhance performance. • Ensure that hotel hiring standards are followed in a timely manner for recruiting and selection processes.

• Act as channel force to cultivate and drive True Hospitality culture among colleagues to deliver Great Hotels Guest Love

• Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs.

• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

• Work with department managers to develop initiatives to achieve service standards and drive continuous improvement in the guest experience

• Drive IHG Corporate Responsibility Initiatives at the hotel (IHG Academy and True Hospitality for Good activities etc)

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community

. • Ensure compliance with relevant employment laws and hotel or company policies and procedures

. • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.

• Perform other duties as assigned. May also serve as manager on duty.

Qualifications and requirements

- Bachelor’s degree / higher education qualification / equivalent with 6-8 years of experience in Human Resources domain.