Housekeeping Order Taker

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
• To answer and handle calls wake-up calls and messages properly using the telephone etiquettes and Rixos standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items availability and order requirements in FMC accordingly with prior approval.
• To be aware of and to follow emergency and security procedures.
• To fulfill all administrative tasks housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history.
• To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved
• To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.

Remote Work :

No

Employment Type :

Full-time