Groups Reservation Coordinator

• Handle enquiries by email or telephone for group bookings.
• Quote and contract confirmed bookings ensuring both are completed within standard process time.
• Manage payments for each group prepayment deadlines and billback instructions.
• Follow up with clients for rooming lists and input ahead of groups arrival.
• Balance and check out group bills upon each groups departure.
• Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
• Work with the sales to prepare series contracts load groups into the PMS and manage negotiated rates.
• Keep copies of bills and contracts organised and safely stored for accounting purposes.
• Prepare sales updates pick up and release reports for weekly and monthly updates.
• Support the sales team with any additional information (dinner time breakfast time etc) for the weekly operations meeting.

Qualifications :

• Previous experience in hotel reservations or similar position 
• Good knowledge of Opera Cloud systems.
• Confidence with dealing with incoming calls/emails.
• Ability to work alone and as part of a team.
• Strong organisational skills.
• Strong interpersonal and problem-solving abilities

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time