Executive, Retail Customer Success (UAE National Only)

Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships ensuring customer deliverables and queries are addressed efficiently through NIQ platforms. The job will focus on customer support through quality of deliverables use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience 

Key Responsibilities 

• Execute monitor and improve delivery management and service tasks for the assigned workstream including snapshot delivery and query resolution. 

• Build working expertise in NIQ processes and methodologies and contribute to improving deliverable quality and efficiency. 

• Resolve client queries and provide data or information in line with contractual terms agreed success criteria tracking requirements and ways of working. 

• Triage Client requests across markets and client category groups including data resolution and snapshot requests; track actions and improvement needs. 

• Coordinate with other NIQ teams and market Customer Service teams to investigate issues and agree resolutions following defined job aids and process designs 

• Support the servicing elements of the Joint Business Plan and coordinate with client on ways of working. 

• Meet applicable performance KPIs and process requirements with a focus on on-time delivery data accuracy quality and work discipline. 

• Work effectively with colleagues and stakeholders in a hybrid multi-cultural environment 

Qualifications :

Qualifications and Experience 

• Graduate or masters degree with atleast 0-3 years of work experience. 

• Strong written and verbal English communication skills. 

• Strong Microsoft Excel skills preferred including pivot tables VLOOKUP conditional functions conditional formatting chart building and formatting; working knowledge of PowerPoint is required. 

• Analytical ability and interest in data and operational processes. 

• Project management aptitude including task sequencing critical-path thinking and problem solving. 

• Good organization reliability in meeting deadlines and ability to work as part of a team. 

• Research industry knowledge is an advantage. 

• Working knowledge of AI tools and the ability to apply them to query resolution automation and productivity improvements. 

Core Skills and Behaviours 

• Communicates clearly with customers and translates technical details for different customer contexts. 

• Works accurately and consistently with initiative and attention to detail. 

• Builds productive relationships across teams and cultures; uses sound judgment and influencing skills to troubleshoot issues. 

• Adapts to changing priorities and transformation works calmly under pressure and asks for support when needed. 

Additional Information :

Candidate Profile 

A client advocate who owns entry level query resolution of any client query and possesses holistic knowledge of NIQs services / offerings. This role attempts to minimize the number of handoffs before responding to client attempting to answer all possible queries without additional teams intervention analyzing the tickets completeness and routing them to the right department when require. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time