Doorman Lobby Coffee Attendant

As a Doorman/ Lobby Coffee Attendant you will be responsible for providing excellent guest service and maintaining overall efficiency of set standards for the Guest Relations function.

• Ensure to welcome all the guests in the lobby areas and serve coffee/drinks as welcome drinks
• Ensure to always have the lobby areas in best conditions
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
• Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• Maintain continuous contact with hotel guests to ensure that any problem or complaints are handled efficiently & courteously.
• Report any unusual occurrences or requests to the manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of the front office area.
• Review logbook verify outstanding and follow up pending. Identify if any special assignment for the day
• Check Hotel situation occupancy functions groups VIPs.
• Check if all departure details for the day have been taken as well as for the next day.
• At the end of the shift or the day he has to communicate all the information that the next shift has to know for the running of the operations.
• Co-ordination and information with the Front Office Housekeeping F&B and especially with the General Manager regarding MIPs and VIPs.
• Reviews Guest Comments daily and makes contact if necessary and possible with the guest for direct action.

Qualifications :

• Previous guest service experience required 
• Must possess a professional presentation 
• Must possess outstanding guest services skills and sophisticated verbal communication skills 
• Strong interpersonal and problem-solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs remaining calm and courteous at all times

Remote Work :

No

Employment Type :

Full-time