Customer Services

We are looking for a professional and customer-focused Customer Service Representative to join our team in the UAE. The successful candidate will be responsible for assisting customers responding to inquiries resolving service issues and ensuring a positive customer experience across different communication channels.

• Respond to customer inquiries through phone email chat and other communication channels.
  
• Provide accurate information about company products services policies and procedures.
  
• Handle customer complaints professionally and work toward effective solutions.
  
• Follow up with customers to ensure their concerns have been resolved.
  
• Process customer requests orders bookings or service-related inquiries when required.
  
• Maintain accurate and updated customer records in the company system.
  
• Escalate complex issues to the appropriate department or supervisor.
  
• Coordinate with sales operations finance and other internal teams to resolve customer concerns.
  
• Maintain a professional and friendly approach during all customer interactions.
  
• Meet assigned customer service response-time and quality standards.
  
• Protect customer information and follow company policies and procedures.
  

• High school diploma or equivalent; additional qualifications are an advantage.
  
• Previous customer service call center retail hospitality or related experience is preferred.
  
• Good verbal and written communication skills in English.
  
• Additional languages are an advantage particularly Arabic.
  
• Strong listening and problem-solving skills.
  
• Basic computer skills and familiarity with email and customer management systems.
  
• Ability to remain calm and professional when handling difficult customers.
  
• Good organizational skills and attention to detail.
  
• Ability to work independently and as part of a team.
  

• Competitive salary based on experience and qualifications.
  
• Professional and supportive working environment.
  
• Opportunities for training and career development.
  
• Exposure to a professional UAE workplace.
  
• Employee benefits according to company policy and applicable UAE regulations.