Customer Service Team Leader

Qualifications

• Minimum of 5 years customer service experience, with at least two years in team lead/supervisor/manager experience in a Customer Service environment.
• Proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team.
• Skills in listening, problem solving, conflict handling as well as analysis, planning, management of competing priorities to meet multiple deliverables and deadlines, creativity in seeking new and better solutions, and forward thinking.
• Ability to learn and adapt in a fast moving environment. Experience in team management with strong leadership skills driven by achieving/exceeding predetermined company targets and KPIs.
• Familiarity with shift working and shift management.
• Have an advantage if you used to work in banking, finance, crypto industry.
• Prior experience with Freshdesk, and generative AI tools.
• Supportive and positive.
• Integrity and humbleness.