Consultant or Specialist

Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company)

An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur

Key responsibilities include:

• Having more than 8 years of working experience with exposure in either Business Operations, Customer Support or Continuous Improvement activities within regional countries
  
• Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems
  
• Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey
  
• Proactively analyse information from a range of data sources to understand common issues and process related gaps
  
• Coordinate with the regional stakeholders for project support, portfolio development and management, setting priorities and incident resolutions as well
  
• Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders
  
• Good communication, leadership and stakeholder management skills
  

If you are interested, please send your CV to for a confidential

Visit

Please take note that only shortlisted candidates will be

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Requirements