Collections Agent

Responsibilities:

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
• Developing debt collection strategies and plans.
• Adhering to the FDCPA throughout the debt collection process.
• Contacting debtors by telephone to enact and negotiate debt recovery.
• Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
• Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.
• Initiating legal and repossession proceedings if debt recovery fails.