Guest Service Centre Supervisor
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 2 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a professional and customer-focused Guest Service Center Supervisor to join our team in Dubai United Arab this supervisory role you will lead a dynamic guest service team ensuring exceptional customer experiences while maintaining operational excellence.
- Supervise and mentor guest service representatives providing coaching training and performance feedback to ensure team excellence
- Monitor and evaluate service quality standards ensuring all guest interactions meet organizational expectations
- Handle escalated guest concerns and complaints with professionalism and empathy working toward swift resolutions
- Manage staff scheduling attendance and workload distribution to optimize center operations
- Analyze performance metrics and guest satisfaction data to identify improvement opportunities and prepare reports for management review
- Implement and maintain standard operating procedures for the guest service center
- Collaborate with other departments to ensure seamless guest experiences and operational efficiency
- Foster a positive team environment that promotes professional growth and employee engagement
Qualifications :
- 3-5 years of experience in customer service hospitality or a related service-oriented environment
- 2 or more years of supervisory team lead or management experience
- Proven ability to lead motivate and develop team members effectively
- Excellent interpersonal and communication skills both verbal and written
- Strong problem-solving and conflict resolution abilities
- Proficiency in time management and organizational skills
- Experience with customer relationship management systems and service center operations
- Ability to analyze performance data and implement process improvements
- High school diploma or equivalent (minimum); hospitality or customer service certification preferred
- Proficiency in Microsoft Office and relevant service center software
- Ability to work flexible hours including evenings and weekends as needed
- Fluency in English; additional language skills are advantageous in the Dubai market
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- نظام مراقبة الدخول
- مجالسة الأطفال
- المبيعات الموجهة للمستهلك
- القانون
- رقمي وإبداعي
- تمويل مبتدىء
عن الشركة
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... اعرض المزيد
