Customer Service Specialist (Emirati National)

دبي - الإمارات

الراتب شهرياً: AED 10000 - 12000

الخبرة المطلوبة: 1-3سنوات

تاريخ النشر: نُشرت قبل 2 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

We are seeking two motivated and professional Emirati Nationals to join our high-performing call center this role you will serve as the primary point of contact for our customers providing exceptional support and ensuring a seamless service experience. This is an excellent opportunity for early-career professionals to grow within a prestigious organization.

Key Responsibilities

Customer Support: Handle inbound and outbound calls emails and live chats professionally.
Issue Resolution: Identify customer needs clarify information and provide immediate solutions or escalate complex issues to the relevant department.
Data Management: Accurately update customer records and interaction details in the CRM system.
KPI Performance: Meet and exceed individual performance targets including Average Handling Time (AHT) Quality Scores and Customer Satisfaction (CSAT).
Product Knowledge: Maintain an up-to-date understanding of company products services and policies to provide accurate information.

Requirements

Requirements & Qualifications

Nationality: Must be a UAE National (with Family Book).
Experience: 12 years of experience in a call center customer service or administrative role.
Education: Minimum of a High School Diploma; a Diploma or Bachelors degree in Business Administration Communications Marketing or a related field is preferred.
Languages: Full fluency in Arabic and English (verbal and written).
Technical Skills: Proficiency in MS Office (Word Excel Outlook) and familiarity with CRM software.

Core Competencies

Excellent verbal communication and active listening skills.
Patient and empathetic approach to handling customer complaints.
Ability to multi-task prioritize and manage time effectively in a fast-paced environment.
Strong problem-solving skills and a positive "can-do" attitude.

Benefits

Competitive Salary: Starting at AED 10000 per month.
NAFIS Program: Full eligibility for NAFIS monthly salary top-ups and pension contributions.
Career Growth: Access to structured training programs and clear paths for internal promotion.
Environment: Work in a modern office at Dubai Outsource City with a diverse and supportive team.

We are seeking two motivated and professional Emirati Nationals to join our high-performing call center this role you will serve as the primary point of contact for our customers providing exceptional support and ensuring a seamless service experience. This is an excellent opportunity for early-car...

Key Responsibilities

Customer Support: Handle inbound and outbound calls emails and live chats professionally.
Issue Resolution: Identify customer needs clarify information and provide immediate solutions or escalate complex issues to the relevant department.
Data Management: Accurately update customer records and interaction details in the CRM system.
KPI Performance: Meet and exceed individual performance targets including Average Handling Time (AHT) Quality Scores and Customer Satisfaction (CSAT).
Product Knowledge: Maintain an up-to-date understanding of company products services and policies to provide accurate information.

Requirements

Requirements & Qualifications

Nationality: Must be a UAE National (with Family Book).
Experience: 12 years of experience in a call center customer service or administrative role.
Education: Minimum of a High School Diploma; a Diploma or Bachelors degree in Business Administration Communications Marketing or a related field is preferred.
Languages: Full fluency in Arabic and English (verbal and written).
Technical Skills: Proficiency in MS Office (Word Excel Outlook) and familiarity with CRM software.

Core Competencies

Excellent verbal communication and active listening skills.
Patient and empathetic approach to handling customer complaints.
Ability to multi-task prioritize and manage time effectively in a fast-paced environment.
Strong problem-solving skills and a positive "can-do" attitude.

Benefits

Competitive Salary: Starting at AED 10000 per month.
NAFIS Program: Full eligibility for NAFIS monthly salary top-ups and pension contributions.
Career Growth: Access to structured training programs and clear paths for internal promotion.
Environment: Work in a modern office at Dubai Outsource City with a diverse and supportive team.