Customer Service Representative

دبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

القسم:

خدمة العملاء

ملخص الوظيفة

Must be Fluent in English and Mandarin
Assist clients worldwide through live support
Answer emails assisting with the opening of client accounts amending existing accounts maintaining client records and liaising with appropriate departments
Impeccable telephone etiquette and management
Handle of Backoffice queries
Support clients with technical and troubleshooting issues
Deal with complaints of a varying nature promptly and effectively
Provide support and troubleshooting on platforms
Liaise with all departments to resolve issues
Liaise with the compliance officer regarding complaints and approval of accounts
Provide all relevant information to clients regarding documents and materials for opening new accounts

Qualifications :

Fluent in English and Mandarin
Knowledge of any other languages is an advantage
Good command of communication skills required
Ability to work efficiently under pressure
Proficient in MS office application and computer skills
Knowledge of Financial Market will be considered an advantage
Previous experience in similar position will be considered an advantage

Additional Information :

Competitive salary
Discretionary performance related bonus
Paid sick leave days for self and for taking care of your dependents
Interest free loans
Hybrid working policy
A focus on your wellbeing including talks and access to selfdevelopment tools
Flexi benefits / Quarterly allowance
Global Employee Assistance Programme

Remote Work :

Employment Type :

Fulltime

Must be Fluent in English and MandarinAssist clients worldwide through live supportAnswer emails assisting with the opening of client accounts amending existing accounts maintaining client records and liaising with appropriate departmentsImpeccable telephone etiquette and managementHandle of Backoff...

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عن الشركة

Exinity

We believe the power of risk-driven investing can help anyone achieve a better life. And we’re here to make this potential a reality for an emerging global generation. We provide individuals in the world’s fast-developing economies with guidance, tools, and easy market access so they ... اعرض المزيد

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