Customer Relationship Officer - Buffer
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Role : Customer Relationship Officer- Buffer
Location : Al Ain
Role Purpose:
Managing products and service function to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency
Key Accountabilities of the role
RESPONSIBILITIES:
Deposit account documentation.
Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
Finance account documentation.
Handle inquiries related to finance and covered cards proper maintenance of customer files prepare finance applications and obtain necessary approvals input of data in the system ensure proper completion of forms.
Sales-Management of service delivery.
Sell and cross sell ADIBs products and promote ADIBs image
Staff Management and coordination.
Management of subordinates plan their trainingand appraisal.
Perform other task specified by Management.
Results Required
- Achieving Monthly Budget -Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
- Continuous Improvement Assist CRM toRecommend workflow changes leading to process improvements to the branch manager at least once a year
- Internal Audit & ICD Comments -Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
- Compliance of policies & procedures Comply and perform Key operational controls as required in ADIBs polices & procedures in day to day operations.
Specialist Skills / Technical Knowledge Required for this role:
- Broad knowledge of ADIBs Retail Banking financial products & services
- Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
- Good Knowledge of UAE banking practices regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
Required Experience:
Unclear Seniority
المهارات المطلوبة
- أكاديميون
- خدمة العملاء
- مناقصة وعطاء
- مكافحة العدوى
- المطبخ العربي
عن الشركة
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
