Asst. Guest Relations Manager

Guest Interaction: Greet guests handle special requests and ensure personalized experiences.

Team Supervision: Guide and support guest relations staff in delivering top-tier service.

Issue Resolution: Respond to guest concerns with professionalism and promptness.

Coordination: Work with departments to fulfill guest preferences and service needs.

Feedback: Collect guest feedback and contribute to service improvement plans.

Qualifications :

Language: Russian 

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency minimizing waste and promoting eco-friendly social and ethical initiatives. Align with the hotels broader ESG (Environmental Social and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements international standards health and safety regulations company policies ISO standards and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing storage handling maintenance communication and preparation practices across all departments.

Skills:

Degree or diploma in Hospitality or related field.

Prior experience in guest relations or front office.

Strong communication and customer service skills.

Problem-solving aptitude and attention to detail.

Multilingual skills are an advantage.

1.  Working Conditions:

  Full-time position

Rotational shifts including evenings weekends and holidays

Additional Information :

1. Competitive Salary and Compensation:
   • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
2. Training and Development Opportunities:
   • Access to training programs and development opportunities to enhance skills and advance within the company.
3. Career Advancement:
   • Opportunities for career growth and advancement within the Rixos Hotels group.
4. Health and Wellness Benefits:
   • Comprehensive health insurance coverage.
5. Employee Recognition Programs:
   • Recognition programs to acknowledge and reward outstanding performance and dedication.
6. Work-Life Balance:
   • Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.
7. Uniforms and Dress Code:
   • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
8. Social Events and Activities:
   • Participation in social events team-building activities and employee gatherings to foster a positive work culture.
9. Transportation Services:
   • Transportation services.
10. Employee Wellness Programs:
    • Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work :

No

Employment Type :

Full-time