Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

What are we looking for

A Food & Beverage Restaurant Reservations Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and in close collaboration with Food & Beverage Marketing and Operations teams. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Minimum 24 years of experience in restaurant reservations food & beverage or guest services within a luxury hotel or high-end dining environment
• Proven ability to manage high-volume reservations while optimizing covers table allocation and peak dining periods
• Previous experience in hospitality customer service or as a reservation or sales agent preferred.
  Minimum 24 years of hospitality experience preferably in luxury hotels fine dining restaurants or high-end food & beverage environments
• Proven ability to manage high-volume reservations in a fast-paced setting while maintaining accuracy and composure
• Friendly approachable and professional demeanor with a natural passion for guest interaction
• Excellent communication and interpersonal skills delivered with confidence and luxury service etiquette
• Strong sales mindset with the ability to convert inquiries into confirmed reservations and maximize dining revenue
• Solid understanding of reservation yield management table allocation and demand optimization
• Highly organized and detail-oriented ensuring precise guest profiles booking notes and reservation controls
• Ability to multitask and perform effectively under pressure during peak service periods
• Experience managing reservations across multiple platforms including phone email WhatsApp social media and online booking systems
• Proficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantage
• Ability to analyze booking trends and support management with performance insights
• Experience coordinating group reservations pre-set menus and special dining events
• Knowledge of food and beverage operations or similar service environments is considered an advantage
• Strong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilization
• Flexibility to work weekends evenings and public holidays in line with operational requirements
• High standards of professionalism discretion and commitment to luxury service excellence

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

The Food & Beverage Restaurant Reservations Agent is responsible for driving restaurant revenue through active reservation management booking optimization and digital guest acquisition. This is a commercial food and beverage role focused on maximizing covers table yield and brand visibility.

What will I be doing

As a Food & Beverage Restaurant Reservations Agent you will be responsible for performing the following tasks to the highest standards:

• Manage all restaurant reservations across phone email WhatsApp walk-ins and booking platforms
• Control table allocation to maximize covers turn times and peak-hour revenue
• Upsell premium seating special experiences and high-value time slots
• Monitor no-shows late arrivals cancellations and enforce reservation policies
• Maintain accurate guest profiles and booking notes
• Manage and update all internal and external booking platforms
• Ensure availability timings menus photos and descriptions are accurate
• Monitor booking trends and optimize demand
• Coordinate with operations to avoid overbooking or underutilization
• Convert all inquiries into confirmed reservations
• Follow up on tentative bookings groups and event leads
• Handle group reservations and pre-set menus
• Promote offers themed nights and seasonal campaigns
• Manage daily social media messages and comments
• Convert social media inquiries into bookings
• Post approved promotional content
• Support campaigns launches and special events
• Track reservations covers and no-show rates
• Report booking performance insights
• Support management with demand optimization

• Reservation conversion rate

  KPIs

• Covers vs capacity
• No-show rate
• Upselling revenue
• Response time
• Platform accuracy

EOE/AA/Disabled/Veterans