Key Responsibilities:

1. Sales & Business Development

• Develop and execute sales strategies for offline retail channels targeting revenue growth and market expansion.
  

• Identify and secure new business opportunities fostering long term partnerships with key customers retailers and strategic accounts.
  

• Maintain key account relationships ensuring high levels of partner satisfaction and repeat business.
  

• Conduct market analysis and competitor bench marking to inform pricing product placement and promotional strategies.
  

2. Partner Training & Enablement

• Train partner teams and retail staff on product knowledge sales techniques and operational procedures to ensure consistent brand representation.
  

• Provide technical guidance and SOPs for handling complex situations such as warranty claims repairs or customer escalations.
  

3. Warranty & After-Sales Support

• Oversee warranty claims including in store repairs and replacement logistics.
  

• Develop guidelines and training modules for partner teams to handle warranty and service issues effectively reducing resolution time and operational load.
  

• Monitor after sales metrics identify trends and propose solutions to improve product reliability and customer satisfaction.
  

4. Operations & Commercial Enablement

• Manage product listing and catalogue optimization for Retail partners ensuring accurate SKU pricing and compliance with brand standards.
  

• Handle financial operations including invoicing payment reconciliation and commercial reporting to ensure accuracy and compliance.
  

• Lead seasonal planning coordinating new product launches advance orders inventory allocation and sales projections for upcoming seasons.
  

• Provide data driven insights to optimize stock levels improve partner readiness and maximize profitability.
  

5. Strategic Cross-Functional Coordination

• Act as a bridge between sales marketing supply chain and finance teams ensuring smooth end-to-end operations.
  

• Develop and implement process improvements and SOPs for sales partner training and operational workflows.
  

• Deliver analytics and performance reporting to leadership enabling informed decision-making and strategic planning.
  

Requirements

Qualifications & Experience

Education

• Bachelors degree in Business Administration Sales Marketing Supply Chain or a related field.
  

• Masters degree (MBA/MSc) is an advantage but not mandatory.
  

Experience

• 57 years of experience in Sales Account Management Commercial Operations or Retail Partnerships within consumer electronics mobility technology or FMCG sectors.
  

• Demonstrated success managing offline retail channels distributors or key accounts.
  

• Proven track record in driving revenue growth expanding retail footprints and developing sales strategies.
  

• Experience managing after-sales operations warranty processes and customer escalations across retail partners.
  

• Strong background in partner training field enablement and building SOPs for sales service and retail operations.
  

• Hands-on experience with financial operations including invoicing reconciliation discount structures and commercial reporting.
  

• Exposure to seasonal planning new product introductions and demand forecasting with retail partners.
  

• Experience working cross-functionally with sales marketing supply chain and finance to deliver operational excellence.
  

Skills & Competencies

• Strong commercial acumen with the ability to translate insights into actionable strategies.
  

• Excellent communication and negotiation skills capable of influencing internal and external stakeholders.
  

• Advanced Excel/Google Sheets competency; experience with CRM tools and reporting dashboards.
  

• Strong problem-solving skills with the ability to manage complex operational issues.
  

• Ability to thrive in a fast-paced high-growth environment with minimal supervision.
  

• High attention to detail especially in managing pricing catalog updates and partner compliance.